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<p>[QUOTE=&quot;krispy, post: 1291477, member: 19065&quot;]<b>+1 Chip!</b> I heartily agree with your points. </p><p><br /></p><p>I would like to add that in order to get an entity like the Mint to take notice of customer&#039;s issues, it more than likely requires the formation of an independent group, a <i>collectors advisory panel, </i>aligned with numismatic industry leaders offering their own market authority to demand audits of the Mint&#039;s marketing and sales approach and weaknesses. Forums and blogs air complaints but with no real organized solutions when problems effecting the collecting community arise. </p><p><br /></p><p>If/When we write to our elected leaders to carry messages to the Directors of the Mint, they largely go unattended and are ineffective on most fronts for many reasons beyond our control. </p><p><br /></p><p>Most individual collector/consumer attempts to reach the Mint directly get lost in the various channels that separate the actual Mint administration from the customers, netting such communications for the marketing department instead. Marketing gathers survey type information to supposedly better understand the customer experience, not fix the problems we encounter, rather how to increase sales, whether said company is failing or not. </p><p><br /></p><p>This threads title is timely but misleading. This entire issue isn&#039;t one unique to the 25th ASE set but rather indicative of the entire US Mint&#039;s sales operation which has long needed improvement and continues to be pushed off to later dates to have resolved. Collectors can brainstorm their ideas and see what can be done about forming a list of complaints to petition/demand representation that can effectively alter how the Mint does business with the public. Legislation may state how many of a given coin can be minted for sale but doesn&#039;t impose much restraint on ordering limits the Mint comes up with, which seems like a hole in the operation that the marketing department exploits or fails to use to understand the &quot;collector&quot; heart in their customers. </p><p><br /></p><p>Some complaints will be aired on these issues merely to vent but they do not seek to take action to find reasonable solutions for improvements that might better serve one&#039;s dealings with the Mint. For those perhaps a boycott from further purchasing of the Mint&#039;s products is perhaps the best solution.</p><p><br /></p><p>All of this is of course just IMHO.[/QUOTE]</p><p><br /></p>

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