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<p>[QUOTE=&quot;Prime Mover, post: 1683325, member: 38783&quot;]To your original question - yes, it will probably alienate some, but that will most likely be a small percentage of the potential customer base. What&#039;s the biggest gripe of them right now - they take so darn long to get to you after you order, and it results in eventual disappointment and resentment, turning you off of future purchase.&nbsp; I would say that is more of a risk currently to lose more customers than to no longer allow them to purchase direct.&nbsp; Personally, I could care less where I&#039;m buying from as long as it&#039;s a reasonable cost and I get my product in a reasonable timeframe.&nbsp; They&#039;re currently meeting the first, but failing miserably on the second, so something has to change or they risk it all going down the tubes.</p><p><br /></p><p>Filling single orders to single customers is time consuming, and very costly per customer. It&#039;s much easier and cheaper to stack a tube of 20 and ship it out, as opposed to single rounds with packaging in a box to 20 single customers.&nbsp; Look at it this way - they are staring at a choice between hiring more staff and/or very expensive machinery to fulfill orders of onesies, or the ability to keep those they have now but move much larger volume of orders.&nbsp; I know which one I&#039;d choose.</p><p><br /></p><p>It&#039;s more cost effective to offload your single orders to bigger dealers who already have established processing and shipping lines and bulk discounts from the major delivery carriers.&nbsp; Where there&#039;s volume, there&#039;s savings, and as pointed out you found it was actually cheaper going through Provident than going direct.[/QUOTE]</p><p><br /></p>

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