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<p>[QUOTE=&quot;ToughCOINS, post: 2859585, member: 20480&quot;]At least inasmuch as what they disclose in their grading videos, I think get what&#039;s involved in PCGS grading the coins, and apparently as much as PCGS knows it&#039;s own productivity and time constraints.&nbsp; It&#039;s a complex business, but they are well-compensated to manage that complexity.</p><p><br /></p><p><br /></p><p><br /></p><p>That&#039;s fine . . . getting the grade right before returning the coin is worth the $32 per coin fee charged for Regular Service.&nbsp; The $33 difference between Regular Service (coins up to $3000) and $65 Show Economy Service (also up to $3000) is compensation for getting it done by the end of the show, and has nothing to do with their commitment to getting it right.</p><p><br /></p><p>If they are accepting Show Service quantities that are stressing their capacity to successfully deliver before the show ends, they should downshift and proactively advise submitters that they are cutting back to accepting only submissions for regular Non-Show Service, or reactively rebate submitters the difference in service costs after failing to deliver on time.</p><p><br /></p><p>I applaud PCGS for doing a good job in the grading room.&nbsp; Unfortunately, they roll the dice on the sales end, and leave their customers dissatisfied when they sometimes fail to deliver on the Show Service they advertised and then over-committed to.</p><p><br /></p><p>I recognize it&#039;s difficult for PCGS to predict how much workload they will receive at the shows, but they need to develop a better business solution than simply saying sorry to their dissatisfied customers.[/QUOTE]</p><p><br /></p>

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