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<p>[QUOTE=&quot;NumisMan77, post: 26027280, member: 88103&quot;]Yeah...I know. Wouldn&#039;t want to put them in the red for the year. One of the things that really frustrates me about having to engage customer service is that most of the people that work for these major coin dealers, whether it&#039;s customer service or fulfillment, don&#039;t know a thing about coins or precious metals. I ordered a roll of silver eagles from this same dealer and they shipped it without securing the tube with tape so, all of the coins came out of the tube during shipping and got scratched and dinged up. When I called customer service to tell them what happened, their response was &quot;You did receive all 20 coins that you ordered, right? Even though the coins might have cosmetic damage, you still have 20 ounces of silver and that&#039;s what you ordered.&quot; In the end, I was able to get it exchanged for an unopened roll but, it took lots of back and forth communication and two more tries as they sent me another roll that opened during shipping. The third roll came with lots of tape keeping it sealed and the roll wrapped in bubble-wrapped and sealed with lots of tape. I think if the same thing happened today, I&#039;d have a difficult time getting them to exchange it without incurring additional cost.[/QUOTE]</p><p><br /></p>

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