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<p>[QUOTE=&quot;Phil Ham, post: 1241752, member: 5787&quot;]I don&#039;t know entirely why, but I&#039;m quite upset with the latest change in the delivery of my 5-oz ATB&#039;s - Mount Hood from the mint.&nbsp; I work 12-hours a day M-F and can&#039;t sit around at home waiting for a delivery from UPS.&nbsp; I was able to sign the back of UPS first delivery form for the first 3 ATB&#039;s and get my ATB on the next day at my doorstep.&nbsp; Now, the mint has changed the rule and requires my actual presence during signing.&nbsp; I couldn&#039;t believe that they changed the rules on this one.&nbsp; I live in a safe neighborhood and get lots of stuff delivered to my doorstep.&nbsp; I can&#039;t sit around waiting for UPS to deliver all my packages.&nbsp; Why would the mint change the rules with UPS?&nbsp; I called customer service at the mint and spent 20 minutes pleading my case.&nbsp; If I sign the back of the form, I&#039;m taking the risk.&nbsp; If someone steals it from my doorstep, I&#039;m taking the risk.&nbsp; You have my signature telling you that I&#039;m taking the risk.&nbsp; What&#039;s the issue?&nbsp; I will have to say that the customer service rep was quite polite and dealt with me in a professional manner.&nbsp; After the long discussion on their change in delivery requirements, I asked for the next step in the complaint process.&nbsp; She gave me a number to call for complaints.&nbsp; It really erked me that that complaint line is only open from 8:30 AM to 4:30 PM EST.&nbsp; Does anyone other than me work for a living?&nbsp; Can I complain to them from my work.&nbsp; How do their employees get stuff from the mint if they&#039;re working durng the UPS delivery hours?&nbsp; What happens if you&#039;re calling from Hawaii?&nbsp; Boy, I&#039;m ........[/QUOTE]</p><p><br /></p>

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