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<p>[QUOTE=&quot;krispy, post: 854930, member: 19065&quot;]You are correct. There is an Apmex Marketing Director on board at CT and he drops in from time to time. If you get their email newsletters and sales announcments he&#039;s the one who puts his name on them. They are a great company and have my respect and I hope they will earn yours as well. It sounds like your issue is being handled well and you are well on your way to establishing a good relationship with them. I agree that you should get the quality you expect. I will also suggest that if you are making an order online to add a note in the open comment field of the online order form as the person(s) fulfilling the order will see that and can be alerted to specific needs based on your order. I have left comments there regarding packing and they always heed the advice and praise I leave them, with my invoice highlighted in that box that they actually read the note. If ordering by phone, I would recommend asking the phone rep to make a note on your behalf of special considerations/needs for your order. I DO NOT WORK FOR THIS COMPANY, I am a regular customer and appreciate their service and friendly attentive nature.[/QUOTE]</p><p><br /></p>

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