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Message:: [QUOTE="Fifty, post: 854921, member: 24555"]Their policy doesn't say anything about shipping costs. Certainly a good question. In the world of business satisfaction garunteed is not absolute. I'm still happy so far. When I got the coin it was stuff in flip behind a piece of cardboard with the AMPEX logo on it. It may not have been even looked at by the person packing my order. Who knows? The dent was not in a place you would expect to see due to rubbing against other coins in a mint tube.  Twenty years from now I'm not going to be upset about $20 and trip to the post office. I would be about a dented coin. I know that and they know that.  When this issue is closed I'll post the results. I'm sure that someone from AMPEX frequents this site and will stumble on this post sooner or later. I ordered 17 coins and only one of them was not up to my expectations. The others had very minor handling if any at all. The Gold Maples were outstanding, I expected if anything to be damaged it would be those since they are pure but they were fine in the original tube as shipped to me. Hardly an noticeable handling.  I'm keeping the faith that it will work out.[/QUOTE]