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Message:: [QUOTE="Fifty, post: 854879, member: 24555"]When you returned an item to Ampex did you ask for an exchange or did you get your money refunded. The problem I have is I bought the Gold Eagle when gold was trading around $1100. AMPEX has the option to refund eventhough I have requested an exchange. It would be to their advantage to refund because of market price movements. Also it would cost them much less to print and mail me a check (no special postage required) than to ship another AGE. This coin was part of a $20k order and I was very happy with everything else.  And you were correct about it bothering me. I got it for my son. My dad bought one for me many years ago. The one my dad gave me is in perfect shape I just wanted the same. Someone else will love the dented AGE I was shipped just not me. Somone willfully dented this AGE. I'm not saying AMPEX did it but if you could see this dent you would know it's beyond normal handling. I should have taken a picture of it and posted it. If I had ordered 10 of them and one of them was dented I would not have bothered with it. When you are buying something to be kept for a long time you don't want it to already be damaged.  I am sure some people on this forum would say "If you wanted a perfect coin order a proof".   I am hoping to do much future business with AMPEX and when I'm holding a scratch free AGE in my hand I'll certainly post my satisfaction with them and here.[/QUOTE]