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<p>[QUOTE="treehugger, post: 1758967, member: 28451"]I agree with Muck regarding the shipping. Although it clearly states for online orders only, the Mint sent him a piece of doggy doo that, if their quality control was good, would never have left in the first place. Given that, this was a chance for them to go above and beyond and make an exeption to the policy as an apology for the crappy product. Obviously, they did not do that.</p><p> </p><p>This is what a customer-oriented business would have done. Because the Mint is a monopoly they can continue to mess up and then tell people to go pound sand when they could otherwise make a move to try to make the situation better. I think there is only 1 solution, but I also think it will never occur. That, of course, is to stop buying their items.</p><p> </p><p>If it was me and I still really wanted that coin, I would do what sodude said and return it for an exchange. The chances are they will still be there and the chances are it will be better than the coin you received. If not, then it was not meant to be. Good luck. If it was I who received that coin, I would be pretty miffed also.[/QUOTE]</p><p><br /></p>
[QUOTE="treehugger, post: 1758967, member: 28451"]I agree with Muck regarding the shipping. Although it clearly states for online orders only, the Mint sent him a piece of doggy doo that, if their quality control was good, would never have left in the first place. Given that, this was a chance for them to go above and beyond and make an exeption to the policy as an apology for the crappy product. Obviously, they did not do that. This is what a customer-oriented business would have done. Because the Mint is a monopoly they can continue to mess up and then tell people to go pound sand when they could otherwise make a move to try to make the situation better. I think there is only 1 solution, but I also think it will never occur. That, of course, is to stop buying their items. If it was me and I still really wanted that coin, I would do what sodude said and return it for an exchange. The chances are they will still be there and the chances are it will be better than the coin you received. If not, then it was not meant to be. Good luck. If it was I who received that coin, I would be pretty miffed also.[/QUOTE]
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