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APMEX Lied Three Times, and Ruined Christmas
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<p>[QUOTE="AlexN2coins2004, post: 755469, member: 19049"]I seriously hope this post isn't actually from their CEO cause if it is I WILL NEVER EVER buy from them again based solely on this flame...</p><p> </p><p>1st insulting the OP cause his item isn't worth thousands of dollars? seriously you put a worth on your customers based on the amount of money spent? I would figure all customers are equal if you sell anything to anyone you treat them with the same respect if they spend $1 or $1,000,000.</p><p> </p><p>2nd automatically thinking the OP a liar and standing only behind what his employees say? I'm all for listening and hoping your employees are right but seriously some people are bad people whether you employ them or not... it's just a question of listening to the whole story to weed out the truth...</p><p> </p><p>3rd the tone of talking down to the OP like this? I guess if this really came from APMEX they are throwing out any sort of decent customer service...I wonder how many other businesses flame customers for being displeased with their order...and the fact that you actually responded to this posting makes me think it might actually be true... </p><p> </p><p>and 4th going along with number 3 whether it happened or didn't and this OP is lying there's a way to put it nicely and customer oriented and then there's flaming and this reply left was just a flame and actually takes away from the flamer's credibility</p><p> </p><p>I just fear such a problem happening for me and then being scolded for lack of professionalism from said seller.</p><p>(keeping decent inventory numbers (since he did say this wasn't an isolated case),prompt shipping in way less then 2 weeks) I may not run a giant company as apmex but I always guarentee to ship my coins/bullion/rolls out the same day or next day I receive payment. and yes it is absolutely possible to do such a thing...it only takes a few minutes of actual work to complete an order on the business side...and I know Apmex has more then 1 order but if your really so busy and can't keep up with demend morepeople or add on some holiday employees.[/QUOTE]</p><p><br /></p>
[QUOTE="AlexN2coins2004, post: 755469, member: 19049"]I seriously hope this post isn't actually from their CEO cause if it is I WILL NEVER EVER buy from them again based solely on this flame... 1st insulting the OP cause his item isn't worth thousands of dollars? seriously you put a worth on your customers based on the amount of money spent? I would figure all customers are equal if you sell anything to anyone you treat them with the same respect if they spend $1 or $1,000,000. 2nd automatically thinking the OP a liar and standing only behind what his employees say? I'm all for listening and hoping your employees are right but seriously some people are bad people whether you employ them or not... it's just a question of listening to the whole story to weed out the truth... 3rd the tone of talking down to the OP like this? I guess if this really came from APMEX they are throwing out any sort of decent customer service...I wonder how many other businesses flame customers for being displeased with their order...and the fact that you actually responded to this posting makes me think it might actually be true... and 4th going along with number 3 whether it happened or didn't and this OP is lying there's a way to put it nicely and customer oriented and then there's flaming and this reply left was just a flame and actually takes away from the flamer's credibility I just fear such a problem happening for me and then being scolded for lack of professionalism from said seller. (keeping decent inventory numbers (since he did say this wasn't an isolated case),prompt shipping in way less then 2 weeks) I may not run a giant company as apmex but I always guarentee to ship my coins/bullion/rolls out the same day or next day I receive payment. and yes it is absolutely possible to do such a thing...it only takes a few minutes of actual work to complete an order on the business side...and I know Apmex has more then 1 order but if your really so busy and can't keep up with demend morepeople or add on some holiday employees.[/QUOTE]
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