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<p>[QUOTE=&quot;APMEX, post: 486280, member: 7222&quot;]Here is my reply from one of the 3 other threads I found you were bashing my company over.&nbsp; I find it odd that you stated you were so generous with gift giving over the past 12 years and the item we are speaking of which ruined ChristmaS and did not arrive in time was a full $3.95 coin supply item.&nbsp; How about complaining over something ligitimate.&nbsp; </p><p><br /></p><p>I think you did not get your holders and you are trying to make it sound like we did not ship Gold Eagles or something of signifigant value.&nbsp; Either item is an issue but I hardly believe this item ruined Christmas as you so stated.&nbsp; If you are so generous, how does $3.95 ruin Christmas?&nbsp; </p><p><br /></p><p>Anyway, here is my reply.....</p><p><br /></p><p>&nbsp; You are correct, although this error was not at all intentional. Yes, we did sell something that as it turns out, was not in stock. The inventory count was wrong and you were not the only person affected by this. The item we are speaking of coin holders that cost $3.95 each. 20 of them to be exact.</p><p><br /></p><p>I can&#039;t speak to the comment that it was shipped out. We have a system and it either shipped or it did not. I don&#039;t agree that we told you it shipped when it did not. What we did do for you which you don&#039;t know about or did not state above is that we looked all over the country to locate these for you. When we finally did locate them, I requested them to be sent out on Friday. The exact term I said to the employee was send them out UPS or FED-Ex them out today. When you called in on Monday, I was told that they were sent out UPS two-day. They should have arrived Tuesday. Not a lie, just a mis-communication in trying to solve a problem. It should have been there the next day as was my intention.</p><p><br /></p><p>Yes, we did make a mistake, yes, we did try to fix it, yes we are responsible for ruining Christmas, yes, we are human. We are very busy and always try to take care of our customers. Sometimes even our best is not good enough. Thank you for letting me reply here. Please accept my apologies.</p><p><br /></p><p>Scott Thomas</p><p>President, CEO[/QUOTE]</p><p><br /></p>

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