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<p>[QUOTE=&quot;krispy, post: 1457251, member: 19065&quot;]We certainly do have the ability to refuse to buy from the Mint under these terms and not to stand for the poor quality product and customer service. My actions to date have been to respond to all marketing surveys in full, return unacceptable merchandise with written descriptions and photos of the problems that I found to be inferior or flawed products that I have received, to remove all prior product subscriptions I once maintained and scrutinize each item that comes along if I have interest in it. The ASE is the last product that I currently buy direct from the Mint. I have sold the vast majority of my past &#039;collectible&#039; mint products over the last few years, even things purchased in only the last 5-6 years as I am that dissatisfied with owning such modern pieces that bear decreasing craftsmanship and hands on care. The last couple of years antics and poor customer satisfaction, both for me and my fellow collectors&#039; dissatisfaction, have helped me draw the line from dealing with the Mint. I have this one product that interests me and that is fast drawing to a close. I haven&#039;t totally opted out of this 75th set yet, it&#039;s not beyond my buying budget at all, but it doesn&#039;t make me happy nor confident in my purchase to see arbitrary pricing that is not reflective of the market prices and other product offerings they make available. </p><p><br /></p><p>Additionally, I have written to my State Senators and Representatives to carry my messages to the appropriate offices in Washington to address a number of problems related to the Mint. I have addressed issues like dropping the ball in 2009 with silver proof eagles not being offered, regarding the ordering and product quality issues, to leaving the Directors position vacant. There is only so much one person can do. Collectors and the institutions that support the hobby need also to aire more than forum greivances. I have utilized forum discusssions and voiced often about the failings of the Mint, and I am increasingly spending less money with the Mint due to these combined problems and overall dissatisfaction. My interest in this one last product that I still wish to collect is quickly eroding for reasons cited. Even if I cease all customer relation with the Mint, my single action won&#039;t act to improve the problems we collectors tend to raise. The Mint repeatedly states it is working to improve all the above, but little seems to address the problems, instead initating new systems in which new flaws arise. The Mint does well in profiting and they have that right to do so, as well as raise rates or cease sales due to materials and labor costs rising or falling too low, but there doesn&#039;t appear much logic, nor transparency, in what we see as an end result, which means there isn&#039;t much logic in collecting their wares at some point either.[/QUOTE]</p><p><br /></p>

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