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Young Numismatists, YNs Treat Them Well
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<p>[QUOTE="Troodon, post: 341750, member: 4626"]I've worked retail for many years and have always treated children just like any other customer or potential customer... partly because of a sense of basic fairness and because to do otherwise would reflect badly on the business I work for. Losing children as customers can also cost you their parents as customers, and also cause damage to your reputation if you're perceived as unfriendly. I always ploiltely answer any children's questions, even seemingly silly ones like "can you eat thse shoes?" (Yes I've been asked that lol... even by adults... I just calmly explain that while they're non-toxic I wouldn't exaclty call them edible.)</p><p><br /></p><p>Another factor is that children will one day become adults, and may have children of their own... your long term business prospects won't be very good if you cut off your future customer base. Children who are turned off from coin collecting (or just from buying from you) is a customer you lose for life... that customer's potential future children too... and that's more than just rude, that's bad business. I can tell you from personal experience if it were not for a certain coin dealer having the patience to politely deal with a 10 year old coin collector no coin store would have my business about 20 years later... and I have much more disposable income now than I did then lol... if for no other reason treating young customers well is a good investment![/QUOTE]</p><p><br /></p>
[QUOTE="Troodon, post: 341750, member: 4626"]I've worked retail for many years and have always treated children just like any other customer or potential customer... partly because of a sense of basic fairness and because to do otherwise would reflect badly on the business I work for. Losing children as customers can also cost you their parents as customers, and also cause damage to your reputation if you're perceived as unfriendly. I always ploiltely answer any children's questions, even seemingly silly ones like "can you eat thse shoes?" (Yes I've been asked that lol... even by adults... I just calmly explain that while they're non-toxic I wouldn't exaclty call them edible.) Another factor is that children will one day become adults, and may have children of their own... your long term business prospects won't be very good if you cut off your future customer base. Children who are turned off from coin collecting (or just from buying from you) is a customer you lose for life... that customer's potential future children too... and that's more than just rude, that's bad business. I can tell you from personal experience if it were not for a certain coin dealer having the patience to politely deal with a 10 year old coin collector no coin store would have my business about 20 years later... and I have much more disposable income now than I did then lol... if for no other reason treating young customers well is a good investment![/QUOTE]
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