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Message:: [QUOTE="Nemo, post: 2477465, member: 58462"] I have to respectfully disagree.  I have done a great deal of business oversees, including resolving major problems over email.  I also feel (most importantly) that the emails create a legal record of how the matter is being handled. (This has served me well when credit card companies have had to get involved in disputes.) Furthermore, this company is not a mom and pop shop, I have no doubt people are reading what I'm sending. Nevertheless, I'm happy to report they responded twice in the same day.  In my repeated, but brief, emails I stated I had received coins that were not mine and asked how would they like to proceed.  The first response was a note saying they were investigating.  The second response is a copy of the postal website that shows their package was delivered!  That's it!  I sent them another email acknowledging receipt of a package but repeating that my coin wasn't there.  This time I asked if they want me to keep the coins delivered.  I don't mean to bore everyone with this saga but that's the update.[/QUOTE]