You think I'd be happy to get 25 nice coins in the mail.....

With that sort of clipped response, poor customer care, and late resolution; I would copy the correspondence and send it to the top of the flagpole. This needs to be seen by Senior Management immediately. Personally, with Senior Management and Managing Director reponsibilities in my past, I insisted in reviewing customer care issues DAILY.

 

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OMG this is a train wreck! The whole holding your coins hostage is a nice touch.

Who are these idiots?

 

Bingo.

 

I, too, would ask for them to pay the shipping costs to return the mistaken lots. It's not like you are asking for anything extra. It's their mistake.

 

I would move it up the top of the flagpole except I already sent it to every email on their contact page!

That's what really blew my mind!
I didn't want to name anyone because I was hoping it was just a misunderstanding and would be resolved in a professional manner. At this point I don't think it's wrong to say that you will find these lots in the May 25 HessDivo 14th elive Auction.

 

I would write to whoever is in charge and send them a link to this thread.
Edit: crossed in post!

 

At this point you really need to speak to them. Ask to speak to Ulf Kuenker. Probably makes sense to send a matching email as back-up. Of course the onus is on them to make this right.

 

I think you may be right. He was on the list of people I emailed originally but he's not the one who responded.

 

WOW!! What an incredibly bizarre situation....

You have 27 coins when you actually won only one and now they want you to return two coins belonging to someone else while they have your actual coin in their possession???

It boggles the mind LOL

 

At this point, i would think seriously about sending them 2 slugs in regular mail and call it even.

 

Best of luck, I can't believe how difficult it has been for you to attempt to fix their mistake. You would think they would appreciate how much effort you have put in.

 

This is better than season finale of the Bachelorette.

 

LOL, hand her some tannerite!

 

I wish Chad was still in the mix ...

=> yup, somehow I have become hooked on this season's show (pitiful, eh?)



Jo-Jo isn't worth the fight

 

Maybe I should watch TV more often. I have no idea what you guys are talking about.

 

Don't waste your time, TypeCoin. Marshall McLuhan had it right back in the 1950's when he called it the "vast wasteland"...some things never change. I have not had television for 13 years and don't miss it at all. Give me a good book or a new ancient coin!

 

Judging a medium like TV by the Bachelorette is like judging coin collecting by NCLT from countries you can not identify. Think of all the fine things offered: political commercials, coverage of athletes who use dope.....there has to be something on one of those 250 channels. On the other hand if Claudius had reality TV maybe he could have done better than Messalina and Agrippina???

 

ahahaha ... I'm not a TV judger

=> I can definitely mix my live sports programs with a pinch of politics and a dash of 70's sitcoms, followed by a sweet Jeopardy episode ... and then I'll wash it all down with shooter of mindless reality TV!!

... priceless!!

 

Nero & Elagabalus would have been excellent "realty tv" contestants!

 

You'd need to balance that with the serious but perverted type: Tiberius.