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<p>[QUOTE=&quot;Numismania, post: 1924579, member: 28971&quot;]It IS good practice.&nbsp; I just sold an MS &#039;82-P &#039;No P&#039; Roosie......raw.&nbsp; The buyer (&#039;would-be&#039; buyer at the time), seemed very friendly, asked for more images, which he got.&nbsp; The BIN/BO was settled last Sat night, shipped Mon, and it was received Wed am.&nbsp; Friday morn, I check &#039;My ebay&#039;, only to discover he opened a claim Fri at 8:41am, no contacting me directly.&nbsp; I specifically stated in a message (that eBay&#039;s CSR&#039;s could see) that &quot;if there are any issues/questions, PLEASE contact me IMMEDIATELY, as I&#039;m not satisfied unless YOU are&quot; (and I mean that...I try to provide the best service possible).&nbsp; I responded to his claim 74 minutes after he opened the claim, telling him to send it back and I would gladly refund his money.&nbsp; No response from him since.&nbsp; His reason for claim:&nbsp; &quot;This coin, to me, looks to be AU58&quot;.&nbsp; In my description, I noted &quot;no full bands, not a &#039;gem&#039; Roosie, just a solid MS coin&quot;.&nbsp; Called ebay, and they are actually in my corner, seeing all my communications with him (5.0 DSR for communication, 4.9 for &#039;as described&#039;), and they told me exactly what to do, and where he did not contact me first, per ebay&#039;s &#039;suggestion&#039;, if he decides to neg me, my chances at getting it removed, as he jumped right to a claim, are 99% in my favor.</p><p><br /></p><p>To avoid unnecessary bullcrap, always try to work it out with seller before opening a claim.&nbsp; Buyers like this one, everyone can do without.&nbsp; As long as you stand by your product and offer a refund, there is no reason to have a claim opened, which is a &#039;black mark&#039; and stays with you.&nbsp; To this moment, I still don&#039;t know what&#039;s going on, but he has 23 days to &#039;play this game&#039;, yet I have only 3 days to refund him when item is returned.&nbsp; I hope he knows he MUST provide tracking, or the claim is automatically found in favor of seller, and a neg is 100% guaranteed removed.&nbsp; Some buyers....[/QUOTE]</p><p><br /></p>

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