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<p>[QUOTE=&quot;ToughCOINS, post: 1791424, member: 20480&quot;]Perhaps . . . As with all businesses meeting fluctuating demand, it is both challenging and unprofitable to employ enough staff to meet peak demand.&nbsp; </p><p>&nbsp;</p><p>Viable businesses must find a way to smooth out the workload on the number of staff required to meet their average demand, and satisfy their customers at the same time.&nbsp; This is a delicate balancing act, and the province of most MBA&#039;s, which I admittedly am not.</p><p>&nbsp;</p><p>The grading services publication of their lead times is their way of setting customers expectations, and the customers must make choices based on those lead times, as well as other factors, such as quality of service, and price.&nbsp; Both companies offer a value proposition to potential customers, based on what they perceive their respective strengths and weaknesses to be. </p><p>&nbsp;</p><p>If PCGS felt their services did not already equal or exceed the overall value offered by NGC, they would likely feel compelled to improve their lead times.[/QUOTE]</p><p><br /></p>

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