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<p>[QUOTE=&quot;stldanceartist, post: 2652988, member: 13307&quot;]Update, and you&#039;re going to enjoy this:</p><p><br /></p><p>Called PayPal.&nbsp; Was told there would be a 30-45 min wait, so I selected the &quot;call me back&quot; option.&nbsp; Just got my call back.&nbsp; Explained the situation to the PayPal CS employee...who then told me that PayPal was unable to initiate 3-way calls (I&#039;m laughing in disbelief as she says this) and then offers to email me the results of the case.&nbsp; Of course, I then say that the email will be helpful, but eBay specifically told me that PayPal had to initiate the 3-way call to discuss the results of the case.</p><p><br /></p><p>Side note: The case has apparently been closed <i>in my favor...by the buyer, saying the problem was amicably resolved.</i>&nbsp; No contact from the buyer except the Negative feedback.&nbsp; You ever feel like you&#039;re on Punk&#039;d?&nbsp; Or Twilight Zone?</p><p><br /></p><p>Back to PayPal.&nbsp; So, PP CS person has now refused to even investigate whether she can start a 3-way call with eBay.&nbsp; When I ask to speak with a supervisor, she asks me why.&nbsp; I tell her because I&#039;d like to speak with a supervisor who might have the ability to initiate the call as directed by eBay customer service.&nbsp; Remember, I&#039;m just trying to do what these customer service people are telling me to do...&nbsp; She tells me that the only thing she can do is email me the results and then I can call eBay.&nbsp; I again say Yes, please email me the results and I still would like to speak with a supervisor.</p><p><br /></p><p>So, she transfers my call to eBay general customer service.</p><p><br /></p><p>Not a supervisor.&nbsp; No email with case results.&nbsp; Just says screw it and sends me back to eBay.</p><p><br /></p><p>So I get to explain the entire issue again (because when you try to summarize because you&#039;ve already explained it multiple times in a day, they never accept the summary, they want the full explanation.)&nbsp; I ask for the Appeals department (as I was directed by the first eBay representative) and again I&#039;m questioned - Why do you want to speak with them?&nbsp; </p><p><br /></p><p>Good lord!</p><p><br /></p><p>Finally, finally, <i>finally</i> I get to talk with Chris in eBay Appeals.&nbsp; Chris sounds like he knows what he&#039;s talking about, and he sounds like a CS rep who will get something done.&nbsp; I explain everything that&#039;s happened, and his response is:</p><p><br /></p><p>&quot;Wow.&quot;</p><p><br /></p><p>&quot;I don&#039;t even know how to respond to that.&quot; (incredulous at PayPal&#039;s completely incompetent and indifferent &quot;customer service.&quot;)</p><p><br /></p><p>So I spend three minutes after that on the phone with Chris.&nbsp; Chris reads the eBay messages.&nbsp; Chris can magically access the PayPal case.&nbsp; Chris tells me he will be removing the Negative feedback.&nbsp; Chris then asks me if I know how to add a user to a block list (I say, yes, he&#039;s already on it.)&nbsp; Chris then apologizes for PayPal&#039;s terrible customer service, and wishes me a great day.</p><p><br /></p><p>Chris, you rule.&nbsp; I&#039;d buy you a beer and shake your hand if you were in my area.</p><p><br /></p><p>End result:</p><p><br /></p><p>Buyer has coin.&nbsp; I have money (at least for now.) Negative feedback will be removed.&nbsp; I can now go back to putting together this coin auction I&#039;m working on.</p><p><br /></p><p>I typed all this out so everyone can see an example of what selling on eBay is like at its <b>worst</b>.&nbsp; Most buyers are not like this - but there are definitely enough people out there who will do their best to make you hate selling coins.&nbsp; </p><p><br /></p><p>And shame on PayPal.&nbsp; Shame, shame, shame.[/QUOTE]</p><p><br /></p>

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