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<p>[QUOTE=&quot;stldanceartist, post: 2652650, member: 13307&quot;]When I first contacted PayPal after they had &quot;made their decision&quot;, I was told:</p><p><br /></p><p>&quot;We can&#039;t use eBay messages when deciding a case.&quot;</p><p>&quot;It&#039;s easier for us to side with the buyer.&quot; (Yes, they actually said this to me.)</p><p><br /></p><p>When I called the second time, because I literally could not believe the incompetence and indifference that was <i>in charge of my money</i>, I was told:</p><p><br /></p><p>&quot;The images you provided to us were blurry.&quot; (No, they were not.)</p><blockquote><p>I then asked if I could email them the actual photos used in the listing, since they were unwilling to even LOOK at the original eBay listing on their own.&nbsp; I then emailed them the full resolution images.</p></blockquote><p><br /></p><p>&quot;We can&#039;t tell if the screenshots you took were actually from eBay.&quot; (Of course they were.)</p><blockquote><p>I then asked if I could email them full page screenshots, because they only provide you a few MB of space and I&#039;d already used it on the original files.&nbsp; So I did that.</p><p><br /></p></blockquote><p>Having spent two <i>hours</i> on the phone, most of it on hold (spending 20 min at a time just trying to get to talk to the first person, then getting hung up on and having to call back) I was in no mood to call them a third time today.&nbsp; From my conversations it was plainly obvious that:</p><p><br /></p><p>*PayPal did not review the information I provided, or at the very least, it made no difference</p><p>*PayPal customer service was extremely indifferent to my side of the dispute to the point of openly admitting that it was just easier to always side with the buyer.</p><p>*PayPal creates a situation where you only have so much space to provide evidence that they supposedly use to arbitrate the case, meaning you cannot fully present your case.</p><p>*PayPal does not care about Terms of Sale from eBay listings.</p><p>*PayPal does not care one tiny bit about their sellers.</p><p>*SNAD loophole still exists, so buyers know they can override any conditions of sale if they lie and say the item was significantly not as described.[/QUOTE]</p><p><br /></p>

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