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<p>[QUOTE=&quot;stldanceartist, post: 2652632, member: 13307&quot;]Here&#039;s the story:</p><p><br /></p><p>Buyer buys coin from me on eBay.&nbsp; I ship the coin immediately.</p><p><br /></p><p>Buyer receives coin and contacts me on eBay:</p><p><br /></p><blockquote><p>&quot;What step do I follow to return the coin is just a little less eye appeal wise than I thought and I feel it&#039;s not worth quite as much as I paid thanks sorry for the inconvenience&quot;</p></blockquote><p><br /></p><p>My exact response:</p><p><br /></p><blockquote><p>&quot;Hello **********!</p><p><br /></p><p>Thank you for your message, and for your purchase. Unfortunately, due to changes in eBay&#039;s return policies, I stopped accepting what eBay calls &quot;buyer&#039;s remorse&quot; returns in my eBay store about 6 months ago. You will see that reflected in the Item Description and in the stated return policy for every listing. I do my best to image each coin to give buyers a full opportunity to inspect every coin I list prior to purchase. </p><p><br /></p><p>I do appreciate your business, and I hope you have a wonderful weekend,</p><p><br /></p><p>Thanks again,</p><p><br /></p><p>~benjamin&quot;</p></blockquote><p><br /></p><p>So, buyer, knowing that eBay can (and will) check eBay messages, files a SNAD PayPal claim.&nbsp; This is his statement to PayPal:</p><p><br /></p><blockquote><p>&quot;COIN was finger printed at time of grading this was not mentioned in discription tryed to work out with seller wouldn&#039;t take a return or hear my problem other than that every thing was great ship time and so forth but the customer service is far from helpful I want to leave positive feed back but there makeing it hard&quot;</p></blockquote><p><br /></p><p>Here is the main photo of the coin.&nbsp; As you can see, it&#039;s high resolution and you can clearly see the condition of the coin, including the fingerprint the buyer claims I did not disclose in the listing:</p><p><br /></p><p>[ATTACH=full]587082[/ATTACH] </p><p><br /></p><p>I provided PayPal with screenshots of all communication with the buyer, the original photos from the listing, and screenshots of my return policy in the listing.&nbsp; The buyer provided no additional evidence (because there was none) and was clearly lying.&nbsp; </p><p><br /></p><p>So, what do you think PayPal did?&nbsp; </p><p><br /></p><p>PayPal, of course, sided with the buyer and took my money.</p><p><br /></p><p>So, if anyone else is an eBay seller, or coin dealer, and would like this person&#039;s eBay handle and name, I am happy to provide it through PM.&nbsp; If eBay and PayPal refuse to provide even basic seller protection against buyers like this, I feel it is our responsibility to take care of each other.</p><p><br /></p><p>Thank you.</p><p><br /></p><p>(steps down from podium)[/QUOTE]</p><p><br /></p>

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