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<p>[QUOTE="stldanceartist, post: 7679684, member: 13307"]Both. Both have admitted to me that, if a customer files any sort of dispute, no matter what the actual details are, they will decide the case in favor of the buyer. They don’t even look at materials submitted by the seller.</p><p><br /></p><p>As soon as I heard them say that, I closed my store.</p><p><br /></p><p>I had a case where the buyer was obviously abusing the SNAD (significantly not as described, for those who aren’t familiar) to get around my stated “no returns” policy. I sent them exactly what was shown in the auction, they changed their mind, filed a case, and then I responded to the case to eBay. Almost instantaneously, it was decided in their favor. I called support and was told:</p><p><br /></p><p>“Why don’t you just accept the return?”</p><p>“Why don’t you just provide better customer service.”</p><p><br /></p><p>Yes, blaming me - anyone that knows me here knows I try to take the best/most accurate photos I can, am always happy to provide additional photos, and am always willing to discuss an item before someone makes a purchase. </p><p><br /></p><p>I used to have a two week return window, but then they changed their policy to keep their fees when someone made a return. Maybe larger sellers can afford to absorb that cost, but I cannot - especially when buyers are not honest about the reason they are returning something (because they know eBay will side with them.)</p><p><br /></p><p>I asked them if they had even looked at the details of the case, and they said they don’t look at it, they just automatically side with the buyer because it’s better for their business model to do so. I was so shocked they would openly admit this that I had to take a moment to decide what to do.</p><p><br /></p><p>I asked to transfer to someone to close my store account, and I have never listed anything there since.</p><p><br /></p><p>I am happy to be reasonable, but that was way past my comfort zone.</p><p><br /></p><p><i>EDIT: I wanted to add that it used to be possible to speak with someone at a supervisory level (if you could wade through the endless supply of drones telling you to just give up and accept your fate.) You could then ask this supervisory type person to actually look at the details of the case - and if they agreed with your side of the case, they would overturn the "decision" back to your favor. I also wanted to add that eBay forced me to purchase multiple shipping labels for that return (because the person returned more than one item) instead of grouping them all together. Just stole the money right out of my account.</i></p><p><i><br /></i></p><p><i>I also wanted to add that I am not perfect, and on a couple occasions (over the course of about 20 years) I have made mistakes, sending people the wrong coins. When I discover what I've done (either through my own double-checking or when the customer lets me know) I take care of it immediately - refunds, pay for shipping, replace, etc. I didn't want people to think I'm making myself out to be an innocent saint. </i>[/QUOTE]</p><p><br /></p>
[QUOTE="stldanceartist, post: 7679684, member: 13307"]Both. Both have admitted to me that, if a customer files any sort of dispute, no matter what the actual details are, they will decide the case in favor of the buyer. They don’t even look at materials submitted by the seller. As soon as I heard them say that, I closed my store. I had a case where the buyer was obviously abusing the SNAD (significantly not as described, for those who aren’t familiar) to get around my stated “no returns” policy. I sent them exactly what was shown in the auction, they changed their mind, filed a case, and then I responded to the case to eBay. Almost instantaneously, it was decided in their favor. I called support and was told: “Why don’t you just accept the return?” “Why don’t you just provide better customer service.” Yes, blaming me - anyone that knows me here knows I try to take the best/most accurate photos I can, am always happy to provide additional photos, and am always willing to discuss an item before someone makes a purchase. I used to have a two week return window, but then they changed their policy to keep their fees when someone made a return. Maybe larger sellers can afford to absorb that cost, but I cannot - especially when buyers are not honest about the reason they are returning something (because they know eBay will side with them.) I asked them if they had even looked at the details of the case, and they said they don’t look at it, they just automatically side with the buyer because it’s better for their business model to do so. I was so shocked they would openly admit this that I had to take a moment to decide what to do. I asked to transfer to someone to close my store account, and I have never listed anything there since. I am happy to be reasonable, but that was way past my comfort zone. [I]EDIT: I wanted to add that it used to be possible to speak with someone at a supervisory level (if you could wade through the endless supply of drones telling you to just give up and accept your fate.) You could then ask this supervisory type person to actually look at the details of the case - and if they agreed with your side of the case, they would overturn the "decision" back to your favor. I also wanted to add that eBay forced me to purchase multiple shipping labels for that return (because the person returned more than one item) instead of grouping them all together. Just stole the money right out of my account. I also wanted to add that I am not perfect, and on a couple occasions (over the course of about 20 years) I have made mistakes, sending people the wrong coins. When I discover what I've done (either through my own double-checking or when the customer lets me know) I take care of it immediately - refunds, pay for shipping, replace, etc. I didn't want people to think I'm making myself out to be an innocent saint. [/I][/QUOTE]
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