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<p>[QUOTE=&quot;GregH, post: 2931433, member: 75936&quot;]Yes, I understand why the fees are there - convenience for the auction house. It’s a business model centred around the seller’s convenience, not the customer’s.</p><p>And basic behavioural economics says that this is a poor model - because the customer is lazy and will take his business to the easiest, most convenient venue ...&nbsp; When a disruptor joins the marketplace, offering a better customer experience, then the traditional service providers go out of business. I can think of countless examples where this has happened in other industries - just not the coin business, yet!</p><p><br /></p><p>I’m not saying auction houses don’t deserve to make money - just that they need a more customer-centric model. I would participate in more auctions if the customer experience was better.[/QUOTE]</p><p><br /></p>

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