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<p>[QUOTE=&quot;tammiGee, post: 3324302, member: 98133&quot;].QUOTE=&quot;baseball21, post: 3323839, member: 76863&quot;]Situations are all unique, approach to the matter is also very important as well as what the matter is.&nbsp; This instance is a giant nothing burger given that no actual mistake is present and I seriously doubt they were a pleasure to deal with in communications[/QUOTE]</p><p>ead some PCGS folks I communicated wit. The agent said Yes your coin i listed as a proof.&nbsp;&nbsp; The 2nd reply from mgmt indicated the message that&nbsp; you read including to join the club to get repairs made on your slab. Whether I submitted that coin or not has no bearing&nbsp; on a unadvertised change in policy that is necessary information to past customers as well as newcomers utilizing the TPG resources as their 1st goto for researching this particular coin and grade. YES I do sell a coin or two from time to time to finance other things. In my narrative above, I referred to this coin with the old &quot;SMS&quot; label.and having to spend hours and many breathes defending the SP grade to a normal 1 step above newbie why the cert.Grads nomenclature didn&#039;t match that on the slab. If I wasn&#039;t notified of this change </p><p>&nbsp;via media, customer service then how can&#039;t fault an even more confused customer of the almighty pcgs OZ HAS JUST SPOKEN! Bottom line, who&#039;s PCGS customer? Me until that slab sells to someone else and until that time arises, I shouldn&#039;t and won&#039;t defend the grade I was GIVEN and its WORDING! Much less join any club for any reason. I tried to donate coins to an ANA youth auction in Colorado&nbsp; out of the goodness of my heart. When everything was in place for he pickup I was asked for my ANA number. Where responding &quot;why I&#039;m not a member... &quot; I&#039;m sorry but only ANA members are allowed to donate. Would you like me to send you an application?&quot; Keep in mind this is a student in high school handling this entire event in Colorado. So instead of my normal demeanor when I&#039;m peeved, I told this young man maybe next year. To my surprise this came in today (business 101 Customer Service...the Customer is always right..&quot;&nbsp; Hello again!</p><p><br /></p><p>I do not know if you are still interested, but it turns out the ANA now accepts coins for the auction from non-ANA members.&nbsp; If you still wish to donate, that would be great!&nbsp; If not, that is fine too.</p><p>Thats is how a real CSR handles changes in company policy that affects customers in particular.&nbsp; END of rant ....PCGS can go to h&nbsp; e&nbsp; dbl. hockey stix. I&#039;ll grade and guarantee my own from now on![/QUOTE]</p><p><br /></p>

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