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<p>[QUOTE="maridvnvm, post: 8583235, member: 31620"]I had a recent "issue" with a VCoins dealer. I am in the UK and so felt quite at ease purchasing form a VCoins dealer based in the UK, not expecting any issues with international postage or taxes etc. I bought a batch of coins and paid immediately.</p><p><br /></p><p>I waited for a week and still nothing had arrived. I checked the status on VCoins and it had not been updated post my payment. I sent the seller a message to ask if the coins had shipped - no response. I waited 5 more days, tried again, no response. I waited another few days, tried again, still no response. I then escalated to VCoins who emailed the seller on my behalf and copied me in on the communication. After a few days I received a notification that the coins had been dispatched and 3 days later they arrived. This meant that I had waited just under four weeks for the coins to arrive after payment was made.</p><p><br /></p><p>I didn't receive any communication from the seller about what had happened. No form of apology whatsoever.</p><p><br /></p><p>The coins are fine but I am not happy with the experience I have had from the seller and I will be very reluctant to buy from them again (I have a very long memory on such things). It was not a very pleasant customer experience.</p><p><br /></p><p>I had bought a few coins from dealers in other countries after placing the order in the UK and they had all arrived in less than a week.[/QUOTE]</p><p><br /></p>
[QUOTE="maridvnvm, post: 8583235, member: 31620"]I had a recent "issue" with a VCoins dealer. I am in the UK and so felt quite at ease purchasing form a VCoins dealer based in the UK, not expecting any issues with international postage or taxes etc. I bought a batch of coins and paid immediately. I waited for a week and still nothing had arrived. I checked the status on VCoins and it had not been updated post my payment. I sent the seller a message to ask if the coins had shipped - no response. I waited 5 more days, tried again, no response. I waited another few days, tried again, still no response. I then escalated to VCoins who emailed the seller on my behalf and copied me in on the communication. After a few days I received a notification that the coins had been dispatched and 3 days later they arrived. This meant that I had waited just under four weeks for the coins to arrive after payment was made. I didn't receive any communication from the seller about what had happened. No form of apology whatsoever. The coins are fine but I am not happy with the experience I have had from the seller and I will be very reluctant to buy from them again (I have a very long memory on such things). It was not a very pleasant customer experience. I had bought a few coins from dealers in other countries after placing the order in the UK and they had all arrived in less than a week.[/QUOTE]
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