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<p>[QUOTE="LM3012, post: 3986142, member: 85761"]Been in sales and management most of my life, and customer relationships, especially online, in what is essentially a luxury business are essential. I assume this is beyond whatever return period you offered, because if it is within the return period you pretty much must take it back. If not, and the customer has not pulled this before, consider as others have suggested, is $20 worth throwing away any future dealings with a customer who apparently likes your service? How easily can you sell it again for the same 20?</p><p><br /></p><p>Have you reached out to the customer to ask for a reason or if maybe you can interest them in something else? Maybe negotiate for a partial refund and only give back 15-18 dollars to cover your fees and expenses if you are going out of your way? </p><p><br /></p><p>In any case, I say take it back, confirm it is as it was sent, and then block the customer if you don't trust them and move on. $20 isn't worth an ebay case and someone potentially blasting you after the fact online. If it was more money, maybe, but for this, that's my two cents.[/QUOTE]</p><p><br /></p>
[QUOTE="LM3012, post: 3986142, member: 85761"]Been in sales and management most of my life, and customer relationships, especially online, in what is essentially a luxury business are essential. I assume this is beyond whatever return period you offered, because if it is within the return period you pretty much must take it back. If not, and the customer has not pulled this before, consider as others have suggested, is $20 worth throwing away any future dealings with a customer who apparently likes your service? How easily can you sell it again for the same 20? Have you reached out to the customer to ask for a reason or if maybe you can interest them in something else? Maybe negotiate for a partial refund and only give back 15-18 dollars to cover your fees and expenses if you are going out of your way? In any case, I say take it back, confirm it is as it was sent, and then block the customer if you don't trust them and move on. $20 isn't worth an ebay case and someone potentially blasting you after the fact online. If it was more money, maybe, but for this, that's my two cents.[/QUOTE]
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