Discussion in 'Coin Chat' started by riff, Jan 7, 2020.
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I would say three weeks in hand is too long to ask for a return on a coin. I would not accept returns on anything after 2 weeks if shipping is involved.
This is what I suspect happened EXACTLY. I take GOOD pictures. He selected the "changed my mind" option, I am not granting a return now because of buyers remorse.
Your emotional reaction is understandable, but you should consider whether you want to sever a relationship with a customer.
Because the buyer left positive feedback after examining the coin in hand, it is very much like someone buying a coin in person at a trade show.
Unless some sort of deception was involved, like the coin being counterfeit, deceptively cleaned and retoned, or damaged and tooled, I think the buyer should own the coin and learn a lesson from it.
If deception was involved however, whether by the seller (you, in this case) or someone who owned the coin beforehand, I think the seller should take some responsibility for not detecting and disclosing the problem before offering the coin to the buyer. That might be either a full buyback, or a compromise in the form of a partial refund.
On the dealer level, this makes particular, good sense. Even as a matter of a private sale, it's good advice if something out of the ordinary is made of the specimen (e.g., as you note in your post) after the sale.
It's 20 bucks. If he sends back the same coin I would refund him his money and move on.
As long as he pays return shipping i don't see a problem with accepting the return.
It is a shame because you could have 100 positive feedback and the one negative is obviously going to glare out to buyers which may lead to you losing sales at the end of the day.
Have you reached out to the customer to ask for a reason or if maybe you can interest them in something else? Maybe negotiate for a partial refund and only give back 15-18 dollars to cover your fees and expenses if you are going out of your way?
In any case, I say take it back, confirm it is as it was sent, and then block the customer if you don't trust them and move on. $20 isn't worth an ebay case and someone potentially blasting you after the fact online. If it was more money, maybe, but for this, that's my two cents.
Three weeks is a long time to hold a coin and then ask to return it. I would contact your customer and find out why he left positive feedback (obviously he likes the coin), why he wants to return it and why did he keep it this long?
He had it to long stick to your guns say no
If you stated 1 week, and he wants to return it 3 weeks later... you are not obligated to accept the return at all! However, if it is a solid coin that you are confident in, you should be able to resell it easily. Is it worth the hassle to prove a point? Some would say yes - but that decision is up to you. If he is outside of your stated terms, you are perfectly within your right to refuse the return.
And, I really wouldn't concern myself with "losing a potential customer." If this customer is trying to pull something like this (which, admittedly, looks shady), he's not a customer I'd try too hard to retain!
All of the above.
If you want to accept the return anyway, it's purely at your discretion. If you do, do not offer a full refund. Maybe $10 to max $15. You have to cover your losses and the extreme hassle.
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