Message:

<p>[QUOTE=&quot;stldanceartist, post: 2373195, member: 13307&quot;]Well, I have something to add now.</p><p><br /></p><p>About a week ago, I sold an item on eBay and shipped the wrong coin.&nbsp; Happens maybe once, twice a year or less.&nbsp; Buyer contacted me today to let me know, so I replied that I was sorry for the mistake, I would send a refund for the return shipping, and send the correct coin right away.&nbsp; Was also going to refund their original shipping costs as a goodwill gesture.</p><p><br /></p><p>Now, I wasn&#039;t home at the time, and the PayPal app isn&#039;t the most functional...so I thought, &quot;I&#039;ll do the refund when I get home in 10 minutes.&quot;</p><p><br /></p><p>Got home and the buyer had filed a SNAD return.&nbsp; </p><p><br /></p><p>So now I&#039;m in a tough spot - the buyer has the wrong coin, which I need back.&nbsp; I can&#039;t send the correct coin now, because the buyer for some reason filed a return (which, if eBay approves it, will give them a complete refund.)&nbsp; I had already refunded their original shipping costs to cover return shipping for the wrong coin.</p><p><br /></p><p>So all I can do is send the buyer a message asking what they&#039;d like to do.&nbsp; Would have taken care of it, and then some, if they had just communicated with me.</p><p><br /></p><p>The moral of the story is this:&nbsp; </p><p><br /></p><p>Sometimes, honest sellers make mistakes.&nbsp; It happens.&nbsp; If you contact them, and give them a chance to make it right, 100% of the time they will.&nbsp; If you get all Chuck Norris on them and start filing cases without communicating exactly what you want to happen...things get complicated and a simple problem turns into a mess.[/QUOTE]</p><p><br /></p>

Your name or email address:

Do you already have an account?

• No, create an account now.
• Yes, my password is:
• Forgot your password?

Stay logged in