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<p>[QUOTE=&quot;bama guy, post: 176392, member: 6154&quot;]Could not agree with ND86 and Dragon (sorry wanted to quote both but could not figure out how to do it). I can speak from personal experice and from what i have read on Coin TAlk . I read a post in here from one that was advised that he need only to return the damaged coin in the silver anniversary eagle sets for an exchange. This was supposedly a supervisor who advised them to do this.&nbsp; They send only the damaged coins in and after a wait they sent them back unexchanged stating that they could not accept partial sets.&nbsp; &nbsp; Now i have ordered only 4 things from the mint . One order I have, two others I think will get and the other, well I will get to that in a minute. Now even I know that on a set one has to return the entire set even if you are dissatisfied with only one coin. I have never even come close to sending something back but if i know this, then you would expect a customer rep who does this for a living could give correct information to someone who has spent their&nbsp; money and expect just decent service</p><p><br /></p><p>I ordered a anniversary gold set a little to late and never expected to get it even though most middle level supervisor told me after numerous calls trying to get my billing address straight &quot;oh yes you will get it ..la la la la &quot; After a while I realized that i was not going to get it but just out of spite I did not cancel my order. I wanted it to go down on their stats as an order that they &quot;oversold&quot; and not one that was canceled by the customer. I look today and it has </p><p><br /></p><p>Order Status: your order has been shipped </p><p><br /></p><p>Item Status:&nbsp; Item is no longer available&nbsp;&nbsp; </p><p><br /></p><p>Credit card has not been&nbsp; zapped.&nbsp; UNBELIEVABLE </p><p><br /></p><p>at least I do not have to worry about cancelling it now.:goofer:[/QUOTE]</p><p><br /></p>

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