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<p>[QUOTE=&quot;cdcda, post: 8287, member: 941&quot;]Based on feedback from my customers, I would have to say that honesty and integrity are the most important factors when a collector decides with whom to do business. Collectors want to know that they can trust their dealer when it comes to grading, pricing, authenticity, etc.</p><p><br /></p><p>Second would have to be the desire to communicate and the skills to do so. The customers I deal with enjoy discussing our hobby and are eager to absorb as much information as they can, before, during, and after the sale process. Dealers who approach their business methodically and without regard to the hobby, seem to always have less folks at their tables.</p><p><br /></p><p>When you mention prices, shipping, terms of sale, etc., I believe these are all important factors but that, in the customers mind, they are oftened rolled into &quot;trust &amp; integrity.&quot; If a collector trusts their dealer, they do not even question that the prices are fair - they know that they are.</p><p><br /></p><p>Unfortunately, the Internet does change things and if I were to review your list and apply it to collectors who were purchasing soley over the Internet from unknown dealers, I believe the list would read (in order of importance): selection (availability of the desired coins), price, terms of sale, and customer service.[/QUOTE]</p><p><br /></p>

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