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<p>[QUOTE=&quot;Broucheion, post: 5253222, member: 104887&quot;]HI,</p><p><br /></p><p>Just 2 weeks ago I reached out to a small-time seller in Germany via eBay and mentioned the expected delivery time that was part of the sale information was now a month overdue. So I sent this message through eBay:</p><p><br /></p><blockquote><p>&quot;Dear Seller, I have waited one month past the expected delivery date. Can you ask your post system for a status on this item please. Thank you. Broucheion&quot;</p></blockquote><p><br /></p><p>eBay&#039;s immediate autoresponse was</p><p><br /></p><blockquote><p>&quot;We&#039;re sorry to hear that you didn&#039;t receive the item you purchased. Your request is open, and we&#039;ve asked the seller to respond and resolve your issue by Dec 8, 2020.</p><p><br /></p><p>If you don&#039;t hear back or can&#039;t work something out, you can ask us to step in beginning Dec 8, 2020. If that happens, we&#039;ll review your request, gather any new info we need, and make a decision within 48 hours.&quot;</p></blockquote><p><br /></p><p>After 48 hours the seller respond with the text below and updated the shipping status to shipped, which was already in the eBay system.</p><p><br /></p><blockquote><p>Seller&#039;s message:</p><p>&quot;Hi, I initially though the delays are due to the mailing ballots, however later I read the following message from the official Deutsche Post website (https: <a href="http://www.deutschepost.de/en/c/coronavirus.html" target="_blank" class="externalLink ProxyLink" data-proxy-href="http://www.deutschepost.de/en/c/coronavirus.html" rel="nofollow">www.deutschepost.de/en/c/coronavirus.html</a>) stating the following: USA: At this time, transport capacities to the US are considerably reduced. In light of this, special measures are required in order to maintain mail and parcel service. Please note that effective September 15, 2020, we will ship some products to the US via ocean freight until further notice. As a result, very lengthy transit times of at least 25 to 30 days should be expected. For destinations in the western United States or in remote regions, the transit time may be considerably longer. I have customers who have received their packages after 40-50 days of shipping and have trouble reclaiming the funds from the purchase now. Please let me know if the delay would be a problem for you. I am, however, confident that eventually you will receive your items. Best wishes, Mr XXXXX&quot;</p><p><br /></p></blockquote><p>eBay&#039;s response after a few hours was:</p><blockquote><p><br /></p><p>&quot;Unfortunately, we didn&#039;t receive valid tracking information from the seller. We&#039;re sorry you had a problem with your purchase.</p><p><br /></p><p>We refunded US $35.38 to your original payment method, which includes item price, shipping, and tax. Please allow 48 hours for it to process.&quot;</p></blockquote><p><br /></p><p><br /></p><p>I couldn&#039;t ask for better outcome, other than getting the Alexandrian Otacilla 4dr I ordered.</p><p><br /></p><p>- Broucheion[/QUOTE]</p><p><br /></p>

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