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<p>[QUOTE=&quot;Cloudsweeper99, post: 318692, member: 3011&quot;]While everyone knows what their business model is, and use the service despite the deficiencies, I can&#039;t agree with this statement.&nbsp; Instead of passively going along with the rules, perhaps if more folks complained the rules would changes.&nbsp; Forgive me, but I come from a business where customer feedback is cherished and forms [and reforms] our business model.&nbsp; We solicit feedback all of the time, and take it seriously.&nbsp; Improvement is rewarded, and the customers benefit from it by getting a better product.&nbsp; Of course there are some things regarding legality, quality and safety that are non-negotiable, but I guarantee that something like this would be addressed.&nbsp; We would at least be out there asking our customers about it.&nbsp; The &quot;we know better than the customers&quot; approach means eventual death in most businesses.&nbsp; I don&#039;t think it&#039;s childish or unimportant.</p><p><br /></p><p>Has PCGS ever solicited feedback from anyone here?[/QUOTE]</p><p><br /></p>

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