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<p>[QUOTE=&quot;-jeffB, post: 3571440, member: 27832&quot;]Okay, which is it? Was it a simple wrong drop-down, or was it several people not paying attention to their work, or both?</p><p><br /></p><p>Look, I&#039;m currently working in the pharmaceuticals industry. I&#039;m going to go out on a limb here and say that mistakes for us are even more consequential than they are for a TPG.</p><p><br /></p><p>If a medication goes out with an <a href="https://en.wikipedia.org/wiki/Blinded_experiment" target="_blank" class="externalLink ProxyLink" data-proxy-href="https://en.wikipedia.org/wiki/Blinded_experiment" rel="nofollow">unblinded</a> label instead of a blinded one, it can invalidate a multi-million dollar clinical trial; if the wrong medication goes out, <b>it can kill people</b>. &quot;A mistake is bound to happen occasionally&quot;, as you say, but we have some very carefully-thought-out processes in place to make sure that they DO NOT make it out the door. If we didn&#039;t, it could <i>easily</i> put our company (5000+ employees) out of business -- and certain kinds of mistakes could put <b>individual corporate officers and employees IN PRISON</b>. HIPAA violations, in particular, can slice right through that old &quot;corporate veil&quot;.</p><p><br /></p><p>The stakes for a TPG obviously aren&#039;t nearly as high. But for your <i>customers</i>, getting told that their $6000 sight-unseen coin is actually a mislabeled $25 coin, <b>and they have no recourse</b>, <i>is</i> kind of a big deal. If a reputable TPG slab says &quot;this coin is certified to be what it says on the label -- unless we made a mistake, in which case LOL J/K&quot;... well, how long is that TPG going to stay &quot;reputable&quot;?</p><p><br /></p><p>I understand your position on mechanical errors; if you guaranteed them the same way you guarantee <i>non</i>-&quot;mechanical&quot; grading errors (if there even <i>are</i> errors you can&#039;t claim as &quot;mechanical&quot; at this point), each of those errors could potentially cost you thousands of dollars.</p><p><br /></p><p>But just saying &quot;humans make mistakes when handling 10k coins per day&quot; is a cop-out. If your business processes can&#039;t support your current level of traffic, you need to improve your business processes, train your people better, hire more people, or reduce your level of traffic. If you can&#039;t do any of the first three, sooner or later the market will help you out with the fourth one.[/QUOTE]</p><p><br /></p>

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