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<p>[QUOTE="Coinman_Ben, post: 1085910, member: 9923"]My point is, Ebay Inc doesn't care if the sellers use proper packaging because they just want the money from the seller fees. This puts undo pressure on the sellers to ship items as quickly and cheaply as possible and they don't give a **** what the buyers think unless they don't get the item they paid for. That is the point I'm making and that is why incidents like this happen when buying on ebay. The only thing Ebay Inc even cares about in terms of customer satisfaction is pacifying them when they complain. </p><p><br /></p><p>They don't care if the seller provides the best customer service possible or if they're mediocre at customer service, the only thing they care is that the customer service skills of the sellers meet the absolute minimum expectations of the vast majority of the people who buy on ebay. For most people who buy on ebay, the expectation for quality of service is very low compared to the expectation of quality that is expected of the average person who buys on amazon. Ebay Inc doesn't care how good each seller's customer service skills are as long as buyers keep coming back. The solution to the problem is if you don't like the customer service skills from most ebay sellers, just stop buying or selling on ebay. If you currently sell on ebay, find other, creative ways to sell coins online. Isn't that what the open advertising section is for here on Cointalk? If enough people are tired of the low customer service standards that Ebay Inc encourages, they need to feel it in the wallet.</p><p><br /></p><p>It is not 100% the fault of the sellers who have horrible customer service that they are that way because the ebay seller policies reward quick shipping even if the packaging is shoddy because it's all about the money and getting sellers to list more items so that Ebay Inc can go to the pay window sooner.</p><p><br /></p><p>I have never gotten a call from Ebay seller support asking about my packaging and how I can improve the quality of my packaging. I have, however, gotten a call from Ebay seller support telling me about their scam called a shipping label printing service. I was told that I could get a discount of up to 20% on my postage fees by using ebay's <u><span style="color: red"><b>scam</b></span></u> shipping label service.</p><p><br /></p><p>The reason ebay's shipping label service is a scam and a fraud is because I was <b>told</b> that they could save me up to 20% on my shipping label if I printed the shipping label through ebay. I did not get a single penny discounted from my postage costs! In fact, they charged me 19 cents for delivery confirmation, which they didn't even let me take that off before printing the shipping label so I could use one of my own deliver confirmation forms which I got from USPS for free. I decided to print the label anyway thinking that the 20% discount on my shipping label would be credited against my seller fees, it was not!!</p><p><br /></p><p>Ebay's shipping label service is a scam and a fraud! Ebay doesn't give a **** about it's users because they only care about the money. The reason I haven't been using flat rate boxes up until now is because I was never told how much a flat rate box would actually cost and I've always thought it would have been at least one or two dollars more to ship a roll of silver Mercury dimes using a flat rate box than it would cost to ship it first class, but I guess I should compare the cost to use a small flat rate box with the postage when sending a "large envelope or flat" using first class, since that's the postage I currently put on those bubble mailers when sending Mercury Dimes.[/QUOTE]</p><p><br /></p>
[QUOTE="Coinman_Ben, post: 1085910, member: 9923"]My point is, Ebay Inc doesn't care if the sellers use proper packaging because they just want the money from the seller fees. This puts undo pressure on the sellers to ship items as quickly and cheaply as possible and they don't give a **** what the buyers think unless they don't get the item they paid for. That is the point I'm making and that is why incidents like this happen when buying on ebay. The only thing Ebay Inc even cares about in terms of customer satisfaction is pacifying them when they complain. They don't care if the seller provides the best customer service possible or if they're mediocre at customer service, the only thing they care is that the customer service skills of the sellers meet the absolute minimum expectations of the vast majority of the people who buy on ebay. For most people who buy on ebay, the expectation for quality of service is very low compared to the expectation of quality that is expected of the average person who buys on amazon. Ebay Inc doesn't care how good each seller's customer service skills are as long as buyers keep coming back. The solution to the problem is if you don't like the customer service skills from most ebay sellers, just stop buying or selling on ebay. If you currently sell on ebay, find other, creative ways to sell coins online. Isn't that what the open advertising section is for here on Cointalk? If enough people are tired of the low customer service standards that Ebay Inc encourages, they need to feel it in the wallet. It is not 100% the fault of the sellers who have horrible customer service that they are that way because the ebay seller policies reward quick shipping even if the packaging is shoddy because it's all about the money and getting sellers to list more items so that Ebay Inc can go to the pay window sooner. I have never gotten a call from Ebay seller support asking about my packaging and how I can improve the quality of my packaging. I have, however, gotten a call from Ebay seller support telling me about their scam called a shipping label printing service. I was told that I could get a discount of up to 20% on my postage fees by using ebay's [U][COLOR=red][B]scam[/B][/COLOR][/U] shipping label service. The reason ebay's shipping label service is a scam and a fraud is because I was [B]told[/B] that they could save me up to 20% on my shipping label if I printed the shipping label through ebay. I did not get a single penny discounted from my postage costs! In fact, they charged me 19 cents for delivery confirmation, which they didn't even let me take that off before printing the shipping label so I could use one of my own deliver confirmation forms which I got from USPS for free. I decided to print the label anyway thinking that the 20% discount on my shipping label would be credited against my seller fees, it was not!! Ebay's shipping label service is a scam and a fraud! Ebay doesn't give a **** about it's users because they only care about the money. The reason I haven't been using flat rate boxes up until now is because I was never told how much a flat rate box would actually cost and I've always thought it would have been at least one or two dollars more to ship a roll of silver Mercury dimes using a flat rate box than it would cost to ship it first class, but I guess I should compare the cost to use a small flat rate box with the postage when sending a "large envelope or flat" using first class, since that's the postage I currently put on those bubble mailers when sending Mercury Dimes.[/QUOTE]
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