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<p>[QUOTE=&quot;imrich, post: 1085886, member: 22331&quot;]<b>Good advice!!</b></p><p><br /></p><p><br /></p><p><br /></p><p><font face="Arial"><b>Having experienced these conditions on numerous occasions, I appreciate your post of facts rather than conjecture/hyperbole by uninformed. Your information is correct as submitted, but because of eBay/PayPal buyer protection imposed time constraints, it&#039;s generally imperative that the seller is promptly informed of the damage and intent to file a claim/case. </b></font></p><p><font face="Arial"><b><br /></b></font></p><p><font face="Arial"><b>Sellers generally aren&#039;t motivated for prompt filing with the transport agent, and can&#039;t properly verify/submit the damaged package to proper authorities until the returned package is received, as is a general requisite for buyer protection.</b></font></p><p><font face="Arial"><b><br /></b></font></p><p><font face="Arial"><b>I believe you&#039;ll find that if the buyer waits a couple of days after seller notification, and then initiates a damage claim to eBay, the process provides the seller with a definite time period for response/action. It&#039;s a &quot;Catch 22&quot; condition which eBay uses for the uninformed, where the seller generally can&#039;t act without the package having been returned, but the eBay clock continues. After the seller action period, has elapsed, the buyer should be able to escalate the claim to a case. Upon demanding buyer protection </b></font><font face="Arial"><b>action/</b></font><font face="Arial"><b>payment from eBay, and requesting prompt payment of ALL purchase funds paid, a return label can be obtained from eBay for prepaid return shipment with signature verification.</b></font></p><p><font face="Arial"><b><br /></b></font></p><p><font face="Arial"><b>Upon the package being entered into the postal tracking system, the buyer can request payment in full including S/H, and the seller generally hasn&#039;t any choice but to accept this process.</b></font></p><p><font face="Arial"><b><br /></b></font></p><p><font face="Arial"><b>I&#039;ve found this to be the preferred method for teaching hostile sellers that proper packaging is an essential ingredient in the selling process. </b></font></p><p><font face="Arial"><b><br /></b></font></p><p><font face="Arial"><b>I personally package rolls I&#039;ve sold secured between 2 sheets of cardboard taped on all edges, 1&quot; from the edge. The cardboard package is secured inside a padded envelope, also taped around the edges 1&quot; from the edge on both sides, with a 2&quot; tape band around the narrow dimension package center.</b></font></p><p><font face="Arial"><b><br /></b></font></p><p><font face="Arial"><b>These processes have eliminated the eBay &quot;time-out&quot; condition where eBay isn&#039;t required to refund, and as a seller has eliminated the dreaded USPS package sorter destruction experience.&nbsp; </b></font></p><p><font face="Arial"><b><br /></b></font></p><p><font face="Arial"><b>Rich :thumb:</b></font></p><p><font face="Arial"><b></b></font>[/QUOTE]</p><p><br /></p>

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