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<p>[QUOTE=&quot;ace71499, post: 3086945, member: 56712&quot;]I have 70 feedback on eBay (not a lot i know) and only 1 negative in my selling career. I get a message, of course on the day I&#039;m leaving for vacation, that the buyer claimed the items weren&#039;t in the conditions as described.</p><p>I asked him how he would like to move forward, I was happy to help.</p><p>He wanted a full refund and to keep the item. </p><p>That wasn&#039;t going to happen (especially because i know the item i sent was as described, and i believed i was &quot;being taken for a ride&quot;)</p><p>So i offered for him to return the item (at his shipping cost) and then I&#039;d give him a full refund (i didn&#039;t even offer returns at the time). </p><p>He didn&#039;t appreciate this solution, so he decided to just leave a negative feedback.</p><p>I contacted eBay, said i tried to work out a solution with the buyer and the buyer just ignored me. I also noted that if the buyer still wanted to work something out i would be willing to work with him.</p><p>EBay took down the feedback and i never heard from the buyer again.</p><p><br /></p><p>Generally, if you are doing the right thing on eBay, you wont get stuck with a negative feedback. For a $250 item, i would insure the package, just in case. The post office does make mistakes sometimes, or some buyers aren&#039;t exactly 100#% truthful. Also pack it correctly to eliminate the possibility of damage. The last slab i was send was wrapped in thick paper towels. I never thought of shipping like this, but it definitely acted as an insulator, reducing chances for damage. I ship everything i ship in bubble mailers as well.[/QUOTE]</p><p><br /></p>

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