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<p>[QUOTE="Seattlite86, post: 2628208, member: 59737"]So I recently purchased some world coins on eBay to add to my Type Set. I ended up making two purchases because I messed up and clicked "purchase" before picking out a few other items I wanted. This is not why I'm upset. I messaged the seller requesting everything be combined into my second purchase so I didn't have to pay for shipping on two orders. The seller refused and I accepted their reasoning about needing separate tracking numbers. The coins arrived and I actually received a wrong set and was missing one that I had ordered. After sending the photos they requested, they sent me the coins I was missing. Up until here, I was fine with how everything went.</p><p><br /></p><p>Then came the credit card bill. It turns out that this particular dealer requested to have the funds sent as a wire, or something to the like. Note: the dealer is listed as being in the US. The way Paypal conducted the transaction, I was charged two separate $10.00 cash advance fees on my credit card, and another $1.50 in interest because despite the fact that I don't carry interest over, cash advances automatically incur interest.</p><p><br /></p><p>Naturally, I pick up the phone and call Paypal to ask them why they processed the purchases as cash advances. I scoured the seller's items and saw nothing to indicate the funds would be processed any differently than any other seller. I spend the next 10 minutes speaking to someone on Paypal asking them to explain why they processed the transaction differently. They continued to tell me that they don't know how it was processed and they don't know anything about the $10 fee, there's nothing they can do to help me and I need to call my bank. After the third time the person on the line told me they, the finance company who processes financial transactions, could not tell me how or why they processed something differently, I requested to speak to a manager. </p><p><br /></p><p>They then left me on hold for a good 20+ minutes (fortunately I can be a very patient person when need be). The person who answered did not come across as one who was in charge, had a very poor connection, and gave me the same smoke and mirrors that there is no way for them to know how they processed a transaction and I would need to call my bank. In fact, this person offered to conference call the bank for me to discuss. At my wits end, I promptly took down that person's worker ID and called my bank. Not 5 minutes into the conversation, they refund all the money and apologize for Paypal.</p><p><br /></p><p>I still don't know why the items were processed as cash advances or why Paypal can't tell me how/why they process their transactions. All I can think is that I need to block the seller so I don't accidentally purchase something from them down the road and eal with this again... Has anyone had this issue or do they know where the problem lies?[/QUOTE]</p><p><br /></p>
[QUOTE="Seattlite86, post: 2628208, member: 59737"]So I recently purchased some world coins on eBay to add to my Type Set. I ended up making two purchases because I messed up and clicked "purchase" before picking out a few other items I wanted. This is not why I'm upset. I messaged the seller requesting everything be combined into my second purchase so I didn't have to pay for shipping on two orders. The seller refused and I accepted their reasoning about needing separate tracking numbers. The coins arrived and I actually received a wrong set and was missing one that I had ordered. After sending the photos they requested, they sent me the coins I was missing. Up until here, I was fine with how everything went. Then came the credit card bill. It turns out that this particular dealer requested to have the funds sent as a wire, or something to the like. Note: the dealer is listed as being in the US. The way Paypal conducted the transaction, I was charged two separate $10.00 cash advance fees on my credit card, and another $1.50 in interest because despite the fact that I don't carry interest over, cash advances automatically incur interest. Naturally, I pick up the phone and call Paypal to ask them why they processed the purchases as cash advances. I scoured the seller's items and saw nothing to indicate the funds would be processed any differently than any other seller. I spend the next 10 minutes speaking to someone on Paypal asking them to explain why they processed the transaction differently. They continued to tell me that they don't know how it was processed and they don't know anything about the $10 fee, there's nothing they can do to help me and I need to call my bank. After the third time the person on the line told me they, the finance company who processes financial transactions, could not tell me how or why they processed something differently, I requested to speak to a manager. They then left me on hold for a good 20+ minutes (fortunately I can be a very patient person when need be). The person who answered did not come across as one who was in charge, had a very poor connection, and gave me the same smoke and mirrors that there is no way for them to know how they processed a transaction and I would need to call my bank. In fact, this person offered to conference call the bank for me to discuss. At my wits end, I promptly took down that person's worker ID and called my bank. Not 5 minutes into the conversation, they refund all the money and apologize for Paypal. I still don't know why the items were processed as cash advances or why Paypal can't tell me how/why they process their transactions. All I can think is that I need to block the seller so I don't accidentally purchase something from them down the road and eal with this again... Has anyone had this issue or do they know where the problem lies?[/QUOTE]
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