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<p>[QUOTE=&quot;NorthKorea, post: 1664446, member: 29643&quot;]I think the problem with eBay is HOW feedback works.</p><p><br /></p><p>1) DSRs. These are fairly useless. They essentially made 5-stars 100% and each star under that 20% off. Rather than admit this was broken, eBay made it possible for sellers to manipulate their star rating by ignoring buyer communication (can&#039;t leave communication feedback unless seller responds) and offering free one day shipping (can&#039;t leave feedback on either if seller sets things up right). This left the only non-tampered DSR to be item as described.</p><p><br /></p><p>2) Feedback removal. I left a seller a negative feedback for selling an item that I won to someone else. Seller complained to eBay and their &quot;100% feedback&quot; was preserved.</p><p><br /></p><p>3) Seller feedback removal. I don&#039;t agree that a buyer&#039;s only obligation is to pay. Buyer is also obligated to be honest... and thanks to DSRs and seller ratings, sellers NEED buyers to leave feedback. Thanks to removing seller feedback, I&#039;ve noticed a lot of newer eBay users simply don&#039;t leave feedback at all.</p><p><br /></p><p>If eBay wants to fix their broken system, they should ditch DSRs, ditch the powerseller model, and ditch a unilateral feedback system.</p><p><br /></p><p>Oh, BTW, someone mentioned seller protection. This is the DUMBEST thing ever. I bought something and it was damaged. I sent it back. In the past, eBay would have refunded me as soon as the item was posted with tracking. They don&#039;t do that anymore. Now, eBay will wait until the item has been delivered back to the seller, and the seller acknowledges that the item is agreeable to them.</p><p><br /></p><p>Since that seems retarded, rather than amend that policy, eBay has decided to force sellers to attach credit card information to their account, specifically for the purpose of refunding Buyer Protection cases. Of course, after two months of this, eBay will probably get a TON of chargebacks from sellers who complain about the random charges on their account. Then what will eBay do? Rather than fix this broken bandage, they&#039;ll probably make buyers keep a credit card on file to charge in the event a seller initiates a chargeback.</p><p><br /></p><p>Slowly, Amazon is taking over eBay marketshare, as eBay&#039;s fees and structure force sellers to charge more for their products.</p><p><br /></p><p>eBay&#039;s acquisition of Paypal was supposed to fix all of this.</p><p><br /></p><p>As it stands, eBay charges ~13% for fees (auction + Paypal), and they&#039;ll probably start charging the 3.9% maximum allowed for a merchant to charge to &quot;recoup&quot; expenses for credit card processing. Since they OWN THE PROCESSOR, this means an additional 4% of free money that eBay will make with each transaction the qualifies for buyer protection with the new rules in place... potentially 17% in fees. At this point, it&#039;s starting to make sense to just sell at a real auction house.[/QUOTE]</p><p><br /></p>

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