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<p>[QUOTE=&quot;Orfew, post: 2756881, member: 74968&quot;]So I spoke with a rep of Naville this morning. The Valens solidus has been sent to me and they will reimburse me for postage and for the taxes I paid the first time.&nbsp; I consider this issue solved though they really should have notified me of this rather than have me track them down by phone. I still did not get an explanation for why they ignored my emails for so long.</p><p><br /></p><p>On the issue of the Gaius denarius, I now understand what happened. I am still not happy about it, but I understand it. I bid and won the item. The auctioneer then reopened the bidding on the item because they noticed a person in the room who wanted to bid on it, but the person was not recognized before the hammer fell. I told the rep that I would have bid more had I known it was reopened but that the platform told me it was closed and did not signal that it was reopened. The rep said he was sorry but that things like this sometimes happen. He also said that in the future he will try to add an audio component to the Naville platform so that ebidders can tell when the lot is reopened. I think there must be a better way to ensure that ebidders like myself have a fair chance at a coin in the auction. I am not totally satisfied by the way this has worked out. </p><p><br /></p><p>The rep apologized several times, and I accepted the apologies, but I do not think I shall be dealing with Naville again after this much hassle. It is unfortunate because I like their offerings. I guess the upside is that I now have a few thousand dollars to buy something else instead.[/QUOTE]</p><p><br /></p>

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