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<p>[QUOTE=&quot;dougsmit, post: 2689363, member: 19463&quot;]The offense here is when you set yourself up as a big deal auction, charge a buyer&#039;s premium and take more for shipping than will appear on the postal label, some of us expect service commensurate with the fluff.&nbsp; The reason some of us are willing to pay places like CNG more for what we buy there is because they are adding value, answering the phone even when the owner is out of town, able to handle various methods of payment efficiently and treat us like valued customers rather than trouble in their busy day.&nbsp; We recently had posts about a European auction whose next sale had closed before they shipped the last ones.&nbsp; These days, we are expected to pay instantly and are considered unreasonable when we expect similar service in return.&nbsp; The standard for service now seems to be set by eBay.&nbsp; That may be too high to hold everyone to but business practices once considered normal are no longer impressive.[/QUOTE]</p><p><br /></p>

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