USPS tracking says package was delivered to my mailbox, but it wasn't.

Discussion in 'Coin Chat' started by calcol, Jan 31, 2020.

  1. calcol

    calcol Supporter! Supporter

    I ordered off eBay; nothing expensive. Package had tracking. About 1.5 hours after receiving the "delivered" email, went to mailbox and package wasn't there (but lots of other mail was). No package at front door either. Few more days have gone by and still have not received it. Virtually certain it was delivered to wrong address. Unlikely it was stolen.

    So who has responsibility here, and what is the proper procedure? There is no doubt the seller mailed something to me ... tracking proves that. And I assume the package had what I ordered. The ad said nothing about insurance on the shipping. So, it's hard to blame the seller ... it's almost certainly a misdelivery.

    I'll open a case with eBay, stating exactly what happened. And I'll complain to the local PO. I'm guessing I'm out of luck on this one. Already used bad language :rage: ... anything else I should do?

    Cal
     
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  3. baseball21

    baseball21 Well-Known Member

    You should have filed a report with your local post office the day it happened or the following day. The longer you wait the less likely any positive resolution will happen. The seller bears no responsibility since as far as they know it was delivered and even if there was insurance the claim would be automatically rejected with it showing it was delivered.
     
    Last edited: Feb 1, 2020
    YoloBagels and JCKTJK like this.
  4. kanga

    kanga 65 Year Collector Supporter

    Once tracking shows "delivered", eBay will no longer be of help.
    It's you vs. the PO.
     
    Kasia likes this.
  5. atcarroll

    atcarroll Well-Known Member

    i've had that happen to me before. the scanners that the mail carriers use are equipped with GPS, they should have a record of exactly where it was scanned "delivered". if it was misdelivered they can possibly retrieve it, but the odds go down the longer you wait to contact them.
     
    JeffC likes this.
  6. Dave M

    Dave M Francophiliac

    I had that happen recently, it was pretty annoying. In my case it was from Amazon, and vendor handled it and shipped another one. I've never found the post office at all helpful in such situations. I talked to my carrier and he expressed bafflement, but that's about it.
     
  7. Collecting Nut

    Collecting Nut Borderline Hoarder

    The best thing to do is contact your delivery post office. Speak to a manager. You should have done this the same day. Try and catch the carrier and talk to him. It sounds like it was scanned st your house but delivered to one of your neighbors. Best wishes.
     
    Two Dogs likes this.
  8. halfcent1793

    halfcent1793 Well-Known Member

    Ideally, use a PO Box. This happened to me last week, and I went to the PO and told them the tracking notice said it was "picked up" when it hadn't been. The found it within an hour and put it in my box.
     
    Derek2200 likes this.
  9. juris klavins

    juris klavins Well-Known Member

    Postal carriers scan mailpieces with tracking as they are delivered - that 'stops the clock' for that particular item, records it in the system as 'delivered', but does not specify the physical location of delivery - that's a flaw in the system - maybe someday there will be a microchip in your mailbox that will pinpoint the exact address of delivered (tracked) mail ;)
     
  10. Spark1951

    Spark1951 Accomplishment, not Activity Supporter

    Yes...quit supporting eBay...Spark
     
  11. kanga

    kanga 65 Year Collector Supporter

    Problem is, if you want a really inexpensive item, eBay is about the only the place to find it.
     
    Ed Snible likes this.
  12. Collecting Nut

    Collecting Nut Borderline Hoarder

    They put up a very expensive satellite so for the last few years you have the data available. A manager can tell the exact location of the scan. They can even pull it up on the pc in the office. The problem is a lot of managers don't know how to download this information. I did and I could even get you a picture of where the scan occurred with the postal vehicle in the picture at the exact time of the scan.

    The real problem lies in numerous areas are not 100% accurate with gps. I receive numerous deliveries throughout the year. USPS, UPS, Fed-X and other places including local businesses that deliver and I can clearly state that for a good half mile in either direction the gps into area is off.

    I've been told by lots of drivers that gps is off but USPS and UPS know this. When you're a driver and you're sitting on the bridge over the creek with the option of turning right or going straight when no buildings are in sight and gps says you've reached your destination, it's off.
     
    juris klavins likes this.
  13. Hiddendragon

    Hiddendragon World coin collector

    Did you actually click on the tracking number and see what it says? A few weeks ago I ordered some 2x2s off eBay. The seller was in Utah and I'm in Illinois. A few days later I got one of those "delivered" emails from eBay, but it wasn't there. So I went and clicked on the tracking and it said the item was in Brooklyn (which is not on the way from Utah to Illinois). It shows it out for delivery and then said "misdelivered." So I wasn't sure what to do and figured I'd leave it alone for awhile and see what happened. A week or two passed and I forgot about it, and then suddenly it showed up at my door.
     
  14. Ana Silverbell

    Ana Silverbell Well-Known Member

    The first thing I do when this happens is I go next door to my neighbors to see if it was delivered there by accident. Then contact post office and file report.

    Best approach is to use post office box. This gives you some insulation from the world of eBay: you don't want the whole eBay world knowing where you live.
     
  15. greed ball

    greed ball Active Member

    The same thing happened to me and I went to the post office. They accidently delivered to the wrong address. I had it the next day and still gave positive feedback to the sender.
     
  16. GDJMSP

    GDJMSP Numismatist Moderator

    Yes - you need to contact whoever shipped it to you ! If the package was insured, only the shipper can file a claim with the P.O. Of that I'm certain. And while I'm not sure of it, he may be the only one who can file a claim of any kind.
     
  17. Spark1951

    Spark1951 Accomplishment, not Activity Supporter

    It’s really simple...you do a paradigm shift and don’t use them for anything. Then you find other alternatives.

    There are many...forums that are safe and reliable, LCSs you trust, Coin Clubs...basically you cut them out by going “old school”...networking with real people is a much better way to go...and you minimize counterfeits by seeing them in-hand as frequently as possible and except for using the transport triumvirate ( USPS, FedEx, UPS) erase the “not the item advertised” and negate delivery problems.

    IMHO eBay is a hassle no one needs...Spark
     
  18. baseball21

    baseball21 Well-Known Member

    That may have been true at one point, but anymore.

    Either the shipper or recipient can file an insurance claim with the USPS, the recipient for all intensive purposes has to be the one to file anytime they are disputing USPS records which is what they would be doing in this case.

    In all instances it is a complete waste of time and detrimental to their efforts to file a claim right off the bat without more evidence from the local post office investigation as the claim will automatically be rejected on anything the tracking shows as delivered.
     
  19. baseball21

    baseball21 Well-Known Member

    Unless you only collect 6 figure coins and up you're only hurting yourself as a collector by ignoring eBay entirely.
     
    Jeffjay likes this.
  20. Jeffjay

    Jeffjay Well-Known Member

    I agree. If you are careful about who you deal with on eBay you won't have issues. Any sellers that don't have 100% positive feedback and don't offer returns are a red flag for me. Also I won't consider them if they haven't been around for a while. I can understand no returns for rolls of junk silver considering there are people out there who would just cherry-pick them and send them back.
    As far as valuable raw coins I would never consider eBay. Those are the purchases I will only make on a face-to-face basis.
     
  21. atcarroll

    atcarroll Well-Known Member

    Ebay has problems, but in this case it was USPS who dropped the ball. Ebay didn't misdeliver the package, the mail carrier did.
     
    -jeffB likes this.
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