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<p>[QUOTE=&quot;krispy, post: 2324351, member: 19065&quot;]Actually, I say the P.O. doesn&#039;t do enough for the amount of customers they have and could be serving, and serving so much better! So they have to deliver to every address...? Why is it that they can&#039;t serve the ones standing in lines? There is no other way for a large amount of transactions, business and ways for certain things to get done but to do it IN the P.O. Sure, I too do all manner of electronic bill pay, too, (sometimes I do it on my smart phone standing in line AT the P.O. waiting for service) but I still make regular use of the P.O. in traditional way and see what fellow customers are doing at the P.O. for their business, and how they are treated by postal employees, as well as the grim nature of the environment in which these transactions take place. Revenue could and should be much higher. Whether you personally make use of it doesn&#039;t illustrate the sole reason, your&#039;s and many others&#039; electronic means, alone is the catalyst for the decline in revenue. While charts show a drop, it&#039;s not simply because people can now choose to send an email instead, but also because the very place of doing postal business offends customers, doesn&#039;t welcome them, sends them away, defeats them... and utterly under-serves a demand that could easily be serviced and met. They simply don&#039;t seek our business. Most of their overpriced &quot;products&quot; only force us to look for ways to do things cheaper or not use the service. They are failing because of inefficient and systemic management and motivational failings. They have no urge to serve. They do not abide even by the very manifesto that most of the public (wrongly) thinks is their mission statement of service and commitment to the customer! With such an expectation, met with such disdain, therein lays the problem for their own self-designed decline.[/QUOTE]</p><p><br /></p>

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