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<p>[QUOTE=&quot;masterswimmer, post: 24737459, member: 102022&quot;]With all due respect to you, Jack, let me preface this comment with the fact that I don&#039;t condone rude behavior on either side of the counter. However, the customer is paying for a service from the USPS. Not the other way around.</p><p><br /></p><p>As the service provider it is the obligation of the postal employee to suck it up, buttercup. If the widespread ineptitude of a preponderance of postal workers didn&#039;t disrupt the delivery system, maybe the rudeness you observe on the other side of the counter wouldn&#039;t exist. Or be lessened considerably.</p><p><br /></p><p>Please recognize the sometimes sensitive, valuable, proprietary, personal, legal, nature of the objects we entrust the postal service to handle for us. I realize that the ratio of junk mail to important mail must look like 99:1 to a postal employee. And because of that observation the successfully delivered, no recognizable problem mail is probably 99% on point. So postal employees probably feel they&#039;re doing a 5-star job.</p><p><br /></p><p>Unfortunately, getting the roofing company, local Chinese restaurant menu, hearing aid company, lawncare business, solicitations don&#039;t count as a success story for the mail recipient. We want/need our important documents and valuable packages successfully delivered, 100% of the time. The issue clearly being conveyed here is that the success percentage is nowhere near acceptable. Notice I didn&#039;t say it isn&#039;t 100%. Realistically speaking nobody should expect the success rate to be 100%. Although each of us wants OUR success rate to be perfect.</p><p><br /></p><p>Bottom line, I don&#039;t believe the USPS counter pertain deserves to be verbally abused. The thing is, that counter person is the first line of defense for the USPS management. Basically they are the eyes and ears of the company. Those are the employees that are going to hear it from the disgruntled, dissatisfied customer.[/QUOTE]</p><p><br /></p>

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