To be clear, I was talking about the customer behavior I've seen. Yeah, some employees need attitude adjustments, but in my experience most of them are pleasant.
@-jeffB I'm glad you've had good interactions with USPS staff. Unfortunately for most of us - across too large a set of interactions over too many years to be just a few bad apples - that has not been the case. I've personally experienced The postmaster in Olympia, WA refusing (at first) to forward a package to the postal inspectors that showed clear signs of having been cut open and resealed with glue The local carrier (on camera) approached the door without the package but with the pre-filled out orange door tag, touched the window (that's not a knock), and left the tag. Despite two people being in the house. The postmaster in Texas refusing to check the tracking data to see where a package was actually delivered to. My personal pet peeve, the local station. Now, I will admit that the clerks in the other local station are quite a bit better, but my mail goes through the hell-station. And it's been a cesspit of bad service for 20 years. Window clerks make eye contact with the next person in line, getting up from their stool and walking away without saying anything. Window clerks with nobody in line ignoring the bell on the package notice dutch door, making you get on line and then mentioning the express door. Window clerks with a long line ignoring the package notice bell, then when you get to their window sending you to the door. Window clerks hearing the package notice bell, calling out "nobody is going to answer, get online
