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<p>[QUOTE=&quot;ddddd, post: 7957066, member: 22377&quot;]Read this thread and try filing an appeal.</p><p><br /></p><p><a href="https://forums.collectors.com/discussion/1035092/update-good-news-need-some-advice-on-usps-claim/p1" target="_blank" class="externalLink ProxyLink" data-proxy-href="https://forums.collectors.com/discussion/1035092/update-good-news-need-some-advice-on-usps-claim/p1" rel="nofollow">https://forums.collectors.com/discussion/1035092/update-good-news-need-some-advice-on-usps-claim/p1</a></p><p><br /></p><p>Here is the final positive outcome from that thread:</p><p><br /></p><p>5/26/2020 UPDATE:</p><p><br /></p><p>After a months long battle with the USPS, I am happy to report that a check showed up in the mail today, for the full insured amount. A lot of thanks go to TradesWithChops (the buyer) for being patient while I worked through this all. Our hope all along was to get the coins back, but it doesn&#039;t appear likely.</p><p><br /></p><p>Here&#039;s what happened:</p><p><br /></p><ol> <li>Waited the required period of time (15 days) before filing the first claim. Included original receipt showing insurance value paid for ($1700). Included a letter from a reputable dealer stating value of items (thanks Don). Included PCGS price guide for items, just for kicks. Included printout of &quot;proof of delivery&quot; signature, showing that it was never signed for by addressee. Included pictures of the coins. Received response almost immediately.</li> </ol><p>Outcome: DENIED</p><p>Reason: &quot;Package was delivered&quot; (it was not)</p><p><br /></p><ol> <li>Filed first appeal, on the grounds that I was including new information. This time I included all of the above plus a sworn statement from addressee stating no one was home and thus couldn&#039;t have signed for package. Included request for USPS to check geo-location of delivery scan to see if it matched with address. Received response almost immediately.</li> </ol><p>Outcome: DENIED</p><p>Reason: &quot;Package was delivered&quot; (so they say)</p><p><br /></p><p>So I realized that someone was just rubber stamp denying this, without any effort to find out what really happened. I had one more appeal in my pocket, but I wasn&#039;t confident the outcome would be any different so I needed help.</p><p><br /></p><ol> <li>Reached out to the USPS Inspector Generals office (OIG) for help. They have a web form where I submitted the story and asked for help. They responded in a few days telling me &quot;After careful review, we have determined the U.S. Postal Service Consumer and Industry Contact Office is the proper office to handle your concern. We have forwarded this inquiry to your local consumer affairs office for direct response to you.&quot;<br /> <br /> </li> <li>Called the local U.S. Postal Service Consumer and Industry Contact Office, which for me is in Oakland, CA. This is basically the Customer Service branch of the US post office, and a different entity than where a claim goes. This is where I got lucky. The lady answering the phone listened to my entire story, put me on hold while she relayed my story to a co-worker, then came back and said she felt horrible for what had happened and would do everything she could to help. Whoa, what&#039;s this? Someone actually cares!? From then on, this sweet lady worked her tail off to represent my interests with zero blind loyalty to the post office. She called the offending post office branch (Laurel, MD) and repeatedly called them and emailed them until she got a response. From what she told me, she&#039;s still working on getting to the bottom of what happened out there and is working with the internal affairs dept. (or whatever the USPS calls it).</li> </ol><p>HERE&#039;S THE MOST IMPORTANT PART, FOR ANYONE TRYING TO DO WHAT I DID:</p><p>The lady helping me opened what&#039;s called a &quot;Service Request&quot;. This service request is a unique customer service record where she would file all of the notes about her investigation. This included her observation that the signature on the &quot;proof of delivery&quot; was never obtained (this is pre-covid), the geo-location of the delivery scan was different than the delivery address...shoot she even google mapped the delivery address and included screen shots of the street view. She was like my own personal detective. The key here is to have someone in the Consumer and Industry Contact Office open this service request with assigned number, so that you can include this in your claim/appeal.</p><p><br /></p><ol> <li>Now armed with this new Service Request number, which included all of the notes from this woman&#039;s investigation into the theft of the coins, I filed the final appeal. I simply stated the Service Request number and asked that they review all of the case notes, which showed the package was never delivered. I knew what the note said because the nice lady told me everything she wrote.</li> </ol><p>Outcome: APPROVED</p><p>...and a few days later the check showed up. Cashed that sucker real quick before the USPS goes under.</p><p><br /></p><p>In the end, I wasted a ton of time with this hassle, but it felt good to have some resolution. Also, I will never ship anything priority mail with insurance again. It&#039;s like a sign saying &quot;valuables inside - steal me&quot;. Also, the Laurel, MD post office is rotten. Beware.[/QUOTE]</p><p><br /></p>

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