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Message:: [QUOTE="19Lyds, post: 1199779, member: 15929"]When you retunred your item did you return it to a US Mint facility or did you return to a contracted service facility that does nothing more than package, store, and fill orders? The folks at PBGS don't make the product but they do facilitate the distribution of products and from what I've hear, the packaging as well. The picture goes like this: US Mint makes coin.Coin gets shipped to PBGC for packaging and shipping.Damage/mishandling occurs during the packaging phase (not a new concept)Buyer orders product.PBGS ships productBuyer receives, inspects, then returns product.PBGS receives returned product, shi9ps out replacement.PBGS then inspects product and if it meets their standards, they repackage the product then put it back on the shelf for the next buyer. Low mintage items that get returned eventually get resold to other customers. So....... if you buy something and get a lemon, you can return it for a replacement but you have a better than 50/50 chance of receiving someone elses lemon in return. The chnaces are directly related to the quantity produced. I don;t believe that US Mint QC has gone down hill but I DO believe that packaging and distribution of their products has gone downhill.[/QUOTE]