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<p>[QUOTE=&quot;Andrew G., post: 2118432, member: 74170&quot;]The Mint responded via what looks like a form letter.</p><p><br /></p><p>Dear Andrew Gartner,</p><p><br /></p><p>This letter is in response to your recent correspondence to the United States Mint.</p><p><br /></p><p>The quality of products, programs and services provided by the United States Mint is of paramount concern to us. We strive to deliver quality service to our customers and to meet or exceed established standards. Your experience falls short of the standards we have established for serving our valued customers and hope that our efforts will reflect the United States Mint’s continued commitment to customer satisfaction. Though we can not explain what exactly lead to the poor quality of your purchase, every effort is made to ensure these issues will not continue. We apologize for any inconvenience.</p><p><br /></p><p>For general information, you may contact us seven (7) days a week from 8:00 AM to 12:00 midnight Eastern Time. Hearing and speech impaired customers with TTY equipment can reach us Monday through Friday from 8:30 AM to 5:00 PM Eastern Time or by visiting us online at <a href="http://www.catalog.usmint.gov" target="_blank" class="externalLink ProxyLink" data-proxy-href="http://www.catalog.usmint.gov" rel="nofollow">www.catalog.usmint.gov</a>. To contact us by email, please reply to this correspondence or send an email to <a href="mailto:usmint-support@catalog.usmint.gov">usmint-support@catalog.usmint.gov</a>.</p><p><br /></p><p>We appreciate your interest in United States Mint products, programs and services.</p><p><br /></p><p>United States Mint</p><p><br /></p><p>Customer Service Center</p><p><br /></p><p>1-800-USA-MINT (872-6468)</p><p><br /></p><p>TTY 1-888-321-MINT (6468)</p><p><br /></p><p>001-1-202-898-6468</p><p><br /></p><p>Visit us at <a href="http://www.catalog.usmint.gov" target="_blank" class="externalLink ProxyLink" data-proxy-href="http://www.catalog.usmint.gov" rel="nofollow">www.catalog.usmint.gov</a> to check on your order status, update your US Mint profile and to place new orders.</p><p><br /></p><p><br /></p><p><br /></p><p>&nbsp;</p><p><br /></p><p>&nbsp;</p><p><br /></p><p>Original Message Follows: ------------------------</p><p><br /></p><p>&nbsp;</p><p><br /></p><p>To West Point Mint Quality Control &amp; Customer Service</p><p><br /></p><p>Regarding 2013 Limited Edition Mint Set.</p><p><br /></p><p>In 2014 I purchased the &quot;2013 Limited Edition Mint Set&quot; from the gift shop at the Philadelphia Mint. At first glance the coins looked great! I brought coins home and unfortunately at closer glance the major of the coins contain multiple horizontal line (scratches). The scratch can be found on the Obverse on some coins and Reverse on others. I can gladly submit picture upon request. These lines happened either during the packaging of the coins or during the manufacturing processing. Can you please provide explanation and reassurance this will not happen to most recent 2014 Limited Edition Silver Proof Set Purchase?</p><p><br /></p><p>Regards,</p><p><br /></p><p>Andrew M. Gartner[/QUOTE]</p><p><br /></p>

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