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<p>[QUOTE=&quot;Conder101, post: 274408, member: 66&quot;]I agree, the cost of shipping alone has to be killing them.&nbsp; They are most likely already losing money on the intial shippng (they collect $4.95 and then often ship Fed-Ex.&nbsp; What is the actual minimum cost of a Fed-Ex shiment ?&nbsp; $9?), then they will refund for the return shipping at actual cost (if you ask for it), and then have to pay again to reship the replacements!&nbsp; So they have collected $4.95 and spent about $27 or more (If you bought a single proof set and returned it, they end up spending more on shipping than you paid for the set in the first place.).&nbsp; And what happens if the replacement sets are defective and returned again?&nbsp; And that is for a simple order.&nbsp; What if you ordered several different items and they break up the order and ship seperately?&nbsp; Shipping and return shipping costs could really explode if you have to start returning items from the different parts of the order.</p><p><br /></p><p>With that kind of potential expense I would think that it would be much more cost effective to have an additional layer of QC people making sure that defective sets are not shipped.[/QUOTE]</p><p><br /></p>

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