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<p>[QUOTE="NPCoin, post: 4416190, member: 5629"]Welcome to CT.</p><p><br /></p><p>Personally, I'm just curious why you ordered a yet to be released (at the time) US Mint product from an eBay dealer with expected delivery almost two months after the release. The 2020 Proof set was released on February 27 and is still available on their website for $32.</p><p><br /></p><p>The seller would have to be the one to answer your first question. As to the second, it is not a matter of whether eBay is able, but willing to do anything. If you were notified in the beginning that the purchase would not be covered by their "guarantee", then they have already washed their hands clean of the money portion. You will need to contact your payment processor to obtain a refund if needed.</p><p><br /></p><p>Seeing as your expected delivery was supposed to be April 20, if you had not received any tracking information from the seller within days prior to that date, you probably should had already began communications before that date. By April 20, with the seller not responding, I would had already filed a claim against the seller (knowing there would be no "money back guarantee" from eBay) simply to see if that got his attention.</p><p><br /></p><p>If you have received tracking information, then you should be checking the status with the carrier. I know that I am expecting a few packages that have been bouncing around the Denver CO Distribution Center for the past four days. Whenever that happens, I have found that the package either goes missing or I receive it damaged and/or opened. So, keeping track of the package through carrier tracking is important. And, inquiring with the carrier when the package tracking seems unusual doesn't hurt either.</p><p><br /></p><p>Also, it would be a good idea to check the seller's recent feedback. If he is displaying feedback over the past several weeks, then he is likely available and in business. Sometimes, information can be obtained through feedback and subsequent responses.</p><p><br /></p><p>However, just make sure that you do not wait too long to take care of the problem. You do need to be proactive in this situation and you will need to be the one to be contacting your payment processor for a refund if that is needed.[/QUOTE]</p><p><br /></p>
[QUOTE="NPCoin, post: 4416190, member: 5629"]Welcome to CT. Personally, I'm just curious why you ordered a yet to be released (at the time) US Mint product from an eBay dealer with expected delivery almost two months after the release. The 2020 Proof set was released on February 27 and is still available on their website for $32. The seller would have to be the one to answer your first question. As to the second, it is not a matter of whether eBay is able, but willing to do anything. If you were notified in the beginning that the purchase would not be covered by their "guarantee", then they have already washed their hands clean of the money portion. You will need to contact your payment processor to obtain a refund if needed. Seeing as your expected delivery was supposed to be April 20, if you had not received any tracking information from the seller within days prior to that date, you probably should had already began communications before that date. By April 20, with the seller not responding, I would had already filed a claim against the seller (knowing there would be no "money back guarantee" from eBay) simply to see if that got his attention. If you have received tracking information, then you should be checking the status with the carrier. I know that I am expecting a few packages that have been bouncing around the Denver CO Distribution Center for the past four days. Whenever that happens, I have found that the package either goes missing or I receive it damaged and/or opened. So, keeping track of the package through carrier tracking is important. And, inquiring with the carrier when the package tracking seems unusual doesn't hurt either. Also, it would be a good idea to check the seller's recent feedback. If he is displaying feedback over the past several weeks, then he is likely available and in business. Sometimes, information can be obtained through feedback and subsequent responses. However, just make sure that you do not wait too long to take care of the problem. You do need to be proactive in this situation and you will need to be the one to be contacting your payment processor for a refund if that is needed.[/QUOTE]
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