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<p>[QUOTE=&quot;susanlynn9, post: 19139, member: 1258&quot;]He gets a neutral - not because he left a neutral but because he didn&#039;t contact me if he was unhappy. Our terms clearly state &quot;if you are unhappy for any reason&quot;, therefore, he should have contacted me. There was no reason for him to not be satisfied with the transaction. A problem is not a problem unless it is not solved. We ALWAYS solve every problem brought to our attention, no matter how small.</p><p><br /></p><p>rbm is right - this was not the original purpose of this thread and I and my husband have made our terms and reasons very clear. It is an &quot;agree to disagree&quot; situation and I do not feel the need to defend my TOS. We have a very happy customer base - that should speak for itself. I&#039;m sorry if you all disagree, but I see no reason to continue on this subject.[/QUOTE]</p><p><br /></p>

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