Log in or Sign up
Coin Talk
Home
Forums
>
Coin Forums
>
US Coins Forum
>
Tooled Key Date Mercury Dime on Ebay
>
Reply to Thread
Message:
<p>[QUOTE="susanlynn9, post: 19098, member: 1258"]I understand what you are saying and why. However, consider this scenario (this really happened). A client that we were selling records for (under his ID) left feedback right after receiving payment. The customer receives the record and negs our client and says that it should have been mentioned that there was a notch in the album cover. It was clearly stated in the auction in big, red letters but the buyer did not read the listing. If our client had not left feedback already, the odds are greater that the buyer would have contacted him instead of just leaving a negative feedback. Feedback extortion can work both ways. If the seller has not left feedback yet, there is a greater chance of the customer contacting the seller to work out any problem. Speaking as an honest seller, I would always rather work out any problems with my customers. And, yes, we accept returns even when they are not really warranted because we do strive for customer satisfaction and we do stand behind everything we sell. The letter that we send our customers includes our phone number so they can even call if they choose. We have never had any complaints from our buyers that our customer service has been less than exemplary. For that reason, I would not change the way we handle our feedback.[/QUOTE]</p><p><br /></p>
[QUOTE="susanlynn9, post: 19098, member: 1258"]I understand what you are saying and why. However, consider this scenario (this really happened). A client that we were selling records for (under his ID) left feedback right after receiving payment. The customer receives the record and negs our client and says that it should have been mentioned that there was a notch in the album cover. It was clearly stated in the auction in big, red letters but the buyer did not read the listing. If our client had not left feedback already, the odds are greater that the buyer would have contacted him instead of just leaving a negative feedback. Feedback extortion can work both ways. If the seller has not left feedback yet, there is a greater chance of the customer contacting the seller to work out any problem. Speaking as an honest seller, I would always rather work out any problems with my customers. And, yes, we accept returns even when they are not really warranted because we do strive for customer satisfaction and we do stand behind everything we sell. The letter that we send our customers includes our phone number so they can even call if they choose. We have never had any complaints from our buyers that our customer service has been less than exemplary. For that reason, I would not change the way we handle our feedback.[/QUOTE]
Your name or email address:
Do you already have an account?
No, create an account now.
Yes, my password is:
Forgot your password?
Stay logged in
Coin Talk
Home
Forums
>
Coin Forums
>
US Coins Forum
>
Tooled Key Date Mercury Dime on Ebay
>
Home
Home
Quick Links
Search Forums
Recent Activity
Recent Posts
Forums
Forums
Quick Links
Search Forums
Recent Posts
Competitions
Competitions
Quick Links
Competition Index
Rules, Terms & Conditions
Gallery
Gallery
Quick Links
Search Media
New Media
Showcase
Showcase
Quick Links
Search Items
Most Active Members
New Items
Directory
Directory
Quick Links
Directory Home
New Listings
Members
Members
Quick Links
Notable Members
Current Visitors
Recent Activity
New Profile Posts
Sponsors
Menu
Search
Search titles only
Posted by Member:
Separate names with a comma.
Newer Than:
Search this thread only
Search this forum only
Display results as threads
Useful Searches
Recent Posts
More...